Spa Front Desk Coordinator Receptionist - Hospitality Management

Front Desk Hospitality Professional (Part-Time) The Spa at Yellow Creek | Bath, Ohio We are seeking part-time hospitality professionals to join the guest services team at The Spa at Yellow Creek , a luxury wellness destination known for its 5-star service standards and exceptional team. This is a dynamic and rewarding role at the heart of our operations, where you will be the main point of contact for our guests and an essential support to our talented service providers.

This position is ideal for:

Seasoned hospitality professionals Hospitality management students or recent graduates Candidates with strong work experience who are pursuing a career in hospitality or wellness operations

What We Offer:

consistent weekly scheduling Complimentary gym membership Discounts on spa treatments, wellness services and retail products In-depth front desk training program (approx. 100 hours) in your first month, covering: Customer service excellence Scheduling & POS software Yield management & client distribution strategies Logistical planning & guest experience coordination

Primary Responsibilities:

Greet guests with warmth, professionalism, and care Manage guest check-in and check-out processes Handle all phone and email inquiries Become a product and service expert to assist guests with personalized recommendations Schedule and rebook appointments, including group bookings Maintain accurate data entry and electronic documentation Oversee inventory control and ecommerce order fulfillment Coordinate guest confirmations and follow-ups Balance appointment books and run daily reports Support daily administrative duties and uphold corporate standards Resolve guest concerns with grace and efficiency

Qualifications:

Proven customer service experience with a guest-first attitude Highly professional in appearance, behavior, and communication Strong interpersonal and phone skills Detail-oriented, organized, and a fast learner Comfortable using Microsoft Word, Excel, and mobile/tablet operating systems Typing speed of 50+ WPM preferred Able to multitask and perform under pressure Flexible, perceptive, and solutions-oriented Experience in spa, salon, or luxury hospitality environment is preferred

Availability Requirements:

Flexibility to work mornings, evenings,Saturdays and occasional Sundays is essential Availability is a key factor in hiring decisions Weekly schedules remain consistent once set Ready to join a supportive, professional, and guest-focused team? Learn more at www.yellowcreekspa.com

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Health insurance Paid time off

Shift:

4 hour shift 8 hour shift Day shift Evening shift Morning shift

Work Location:

In person