Community Receptionist

The Community Receptionist serves as the first point of contact for residents, visitors, community partners, and staff, helping create a safe, welcoming, and organized environment within Shelterhouse operations. This role is responsible for supporting communication, client coordination, front desk operations, and administrative processes while ensuring individuals are treated with dignity, professionalism, and respect. The Community Receptionist plays a critical role in supporting Shelterhouse's mission by helping connect clients to services and maintaining efficient daily operations. This position supports Shelterhouse's values through:

Service:

Supporting employees so they can serve others

Compassion:

Treating all individuals with dignity and respect

Results:

Executing with accuracy, consistency, and accountability Essential Job Duties Greet all visitors, residents, and community members in a warm, respectful, and professional manner Answer and relay incoming and interoffice and outgoing calls promptly and accurately Assist clients in programs including Community Resources, Shelterhouse Assessments/ Programs, Orientation, and intakes by helping connect them to resources and appropriate staff Schedule appointments for clients with Case Managers upon request Provide timely and professional communication to clients, staff, and external partners Assist Shelterhouse leadership and staff with operational and administrative support as needed Manage front desk operations and multi-line phone systems efficiently Maintain and manage client queues within VESTA Run reports in VESTA as requested Update daily calendars for clients and staff Post daily activities and updates to client boards, and internal network Accept, sort, and distribute mail and packages as needed Qualifications & Requirements High School Diploma or equivalent required 1+ year of customer service experience required 1+ year of receptionist or administrative support experience preferred Experience working in nonprofit, healthcare, or human services environment preferred Physical Requirements (% of time spent performing requirements) Prolonged sitting and computer work -100% Occasional walking between departments or locations -10% Ability to lift up to 25 pounds as needed This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. EEOC Statement It is the policy of Shelterhouse to provide equal employment opportunity to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, handicap or veteran status or status within any other protected group. Shelterhouse is an

AA/EOE/Vets/Disabled Job Type:

Part-time Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance People with a criminal record are encouraged to apply

Education:

High school or equivalent (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person