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Dental Front Desk Receptionist
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Dr. Christopher Napolitano & Dr James Underhill
Cranston, RI (In Person)
$43,680 Salary, Full-Time
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Job Description
Job Summary We are seeking an experienced, energetic and detail-oriented Dental Front Desk Receptionist to be the welcoming face of our dental practice. In this vital role, you will manage patient interactions, coordinate appointments, handle insurance verifications, and ensure smooth office operations. Your positive attitude and exceptional organizational skills will help create a friendly environment that keeps patients comfortable and confident in our care. This paid position offers an exciting opportunity to be part of a dynamic dental team dedicated to delivering outstanding customer service. Duties Greet patients warmly and professionally, providing excellent customer service and ensuring a positive first impression Schedule patient appointments efficiently using dental practice management software : Dentrix Manage patient check-in and check-out processes, including updating patient records and documentation review Answer multi-line phone systems with courteous phone etiquette, directing calls appropriately and taking detailed messages Assist with insurance verification, claims submission, and follow-up on outstanding balances or billing issues Handle patient inquiries regarding treatment procedures, insurance coverage, and office policies with professionalism Experience Previous experience working as a dental receptionist or in a dental office is highly preferred knowledge of Dentrix is a plus Excellent customer service skills coupled with effective phone etiquette and multi-line phone system handling Ability to maintain confidentiality in accordance with HIPAA standards while managing sensitive medical records and documentation review processes Organized Join us to be part of a vibrant team committed to delivering exceptional patient experience through efficient front desk operations. Your dedication will help foster a welcoming atmosphere where patients feel valued from their first visit!