Job Description
Summary Under the general supervision of the Nurse Manager, the Unit Secretary performs a variety of clerical and administrative support duties. This role coordinates and documents the flow of patient activity and information from admission through discharge or transfer. All employees are expected to model Brown University Health's core values: Compassion Accountability Respect Excellence Employees must also demonstrate the following
Success Factors:
Instill trust and value differences Focus on patients and community Collaborate effectively Key Responsibilities Communication & Customer Service Communicate clearly and professionally with patients, visitors, physicians, and hospital staff Greet patients and visitors in a courteous and helpful manner Identify and address customer concerns, escalating when appropriate Monitor and report unauthorized personnel Answer telephone calls promptly and accurately, relay messages, and transfer calls as needed Respond to patient call buttons and ensure follow-up on unanswered pages Patient Information & Data Entry Enter and maintain patient information in the system, including: Height and weight Isolation status Patient type and activity Charge entries Follow all Physician Order Management and clinical informatics downtime procedures Obtain missing patient information from internal or external sources Medical Record Management Maintain the integrity and accuracy of medical records Complete required Medical Record Review Checklists Ensure all documentation is complete and properly filed Unit Operations & Supply Management Order and maintain forms, office supplies, dietary items, and patient education materials Keep work areas clean and organized Monitor purchase requisitions and anticipate supply needs for all shifts Ensure dietary orders are accurate daily (between 3:00 AM - 4:00 AM) Reporting & Coordination Manage automated reports (e.g., GENESIS, Glucometer, rounds reports) Assist with discharge planning: Enter discharge details in the system Prepare and send required documentation to external facilities Coordinate paperwork for rehabilitation or nursing home placements Staff & Administrative Support Assist Nurse Manager with tracking staff education, certifications, and compliance requirements Maintain records for mandatory training, health screenings, and certifications Prepare weekly staffing projections and maintain unit secretary schedules Meetings & Communication Participate in unit meetings and record meeting minutes Maintain and update unit communications and policy manuals Quality & Compliance Support quality improvement initiatives and unit performance goals Distribute, collect, and track quality audits Conduct monthly Environment of Care rounds, report findings, and follow up on issues Submit work orders and coordinate issue resolution Billing & Financial Accuracy Enter patient charges accurately to ensure proper revenue generation Reconcile charges daily and report discrepancies General Administrative Duties Perform filing, copying, faxing, and other clerical tasks as needed Provide additional administrative support as assigned Minimum Qualifications Education & Skills High school diploma or equivalent Strong computer skills with the ability to manage patient data and generate reports Knowledge of medical terminology preferred Ability to prioritize, multitask, and work efficiently in a fast-paced environment Strong written and verbal communication skills in English Experience At least six months of clerical experience in a healthcare setting strongly preferred Work Environment & Physical Requirements Combination of sitting, standing, and walking throughout the day Work in a patient care environment Ability to lift up to 20 pounds Supervisory Responsibility None Pay Range:
$18.04-$28.46 EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location:
The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906 Work Type:
3p-11:30p EOW/EOH Work Shift:
Evening Daily Hours:
8 hours Driving Required:
No As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University:
Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation's first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state's largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission
