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Front Desk Receptionist/Medical Receptionist
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Spine and Pain Associates LLC
Bristol, TN (In Person)
Full-Time
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Job Description
Overview We are seeking a professional and detail-oriented Front Desk Receptionist/Medical Receptionist to join our healthcare team. This role is vital in providing exceptional patient service, managing medical records, and supporting clinic operations. The ideal candidate will have strong administrative skills, familiarity with EMR systems, and a commitment to maintaining patient confidentiality in accordance with HIPAA regulations. Duties Greet patients warmly and professionally upon arrival, ensuring a positive first impression Schedule patient appointments using EMR systems . AthenaHealth experience is a plus. Verify insurance coverage and perform insurance verification procedures Collect co-pays and outstanding balances. Manage patient check-in and check-out processes, including documentation review and data entry Answer multi-line phone systems with excellent phone etiquette; direct calls appropriately Facilitate communication between patients and healthcare providers regarding care plans and follow-up appointments Ensure compliance with HIPAA regulations by safeguarding patient information at all times Perform clerical duties such as filing, faxing, scanning documents. Experience Prior experience in a medical or dental office setting is preferred Familiarity with EMR/EHR systems Excellent customer service skills with the ability to handle patient inquiries professionally and courteously Attention to detail and accuracy within a fast-paced environment. This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing exceptional patient care. We value professionalism, confidentiality, and a proactive approach to administrative support within our clinic.