Medical Front Desk

In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong with strong computer proficiency, and customer service. Welcome people as they enter the clinic. Communicate anticipated wait times and/or delays. Check-in our patients (including verification of demographic and insurance information). Complete patient registration from walk-in patients. Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.). Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments. Answer incoming calls. Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources). Assist RCM team as needed in obtaining missing/ additional information from patients. Maintain accurate and complete electronic healthcare records on our patients. High school diploma or equivalent combination of education and experience required. Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process Less than one year of customer service, administrative or related experience required. Experience in a receptionist position or experience with medical front office procedures preferred. Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.