Dental Front Desk Scheduler

Front Desk Scheduler / Receptionist (Bilingual) Are you a people person with a knack for organization? Do you love making someone's day? If you're ready to bring your energy to a workplace that feels like family—and treats patients the same way—we want you on our team! At Planet Dental & Orthodontics , we don't just treat teeth; we improve lives. We're looking for a vibrant, bilingual superstar to be the face and voice of our practice. If you thrive in a fast-paced environment and take pride in going above and beyond, your next career move starts here.

About Us:

Planet Dental & Orthodontics Built on a foundation of compassion, clinical excellence, and absolute professionalism, our mission is to deliver elite oral healthcare and dental education to our community. We pride ourselves on our 100% customer service approach . We go above and beyond every single day, and we are looking for a team member who shares our passion for treating every patient and parent with genuine kindness. Position Summary As our Front Desk Scheduler , you aren't just answering phones; you are strategically managing the heartbeat of our office. In this role, you will greet patients, verify insurance, keep records sharp, and masterfully craft a schedule that ensures a smooth, seamless patient experience. Because you are our first point of contact, a fierce commitment to customer satisfaction and the ability to make quick, accurate decisions with a smile is a must!

Primary Responsibilities The Ultimate First Impression:

Warmly greet patients, answer questions, and provide patient-focused service that sets the tone for their visit. Master of the

Schedule:

Strategically book and confirm appointments to optimize daily office flow.

Data Integrity:

Accurately obtain and update patient demographics (addresses, phone numbers, insurance, or self-pay status) within our system.

Insurance & Financials:

Keep patient insurance information current and securely process payments.

Patient Liaison:

Seamlessly direct calls to proper departments or management when necessary.

Compliance Champion:

Maintain strict patient confidentiality and always abide by HIPAA best practices.

Daily Operations:

Open and close the dental office efficiently according to established protocols. What You Bring to the Team (Requirements)

Language:

Bilingual in English and Spanish is required to best serve our diverse community.

Education:

High school diploma or equivalent required.

Experience:

• 2+ years of customer service or front-facing experience (preferred). 1+ years of experience in a call center or scheduling environment (preferred).

Skills:

Strong communication, a knack for multitasking, and quick problem-solving skills.

Physical:

Ability to sit for extended periods of time at a workstation in a lively office environment.

Position Type:

Job Type:

Full-time Status:

Non-exempt Our Benefits Package Includes:

Paid Time Off:

2 weeks of PTO, accruing on Day 1 !

Health & Wellness:

Medical and Dental plans ( 50% paid by the company ), plus Vision coverage.

Life Insurance:

$15,000 company-paid life insurance policy.

Supplemental Protection:

Access to excellent ancillary products including Short-Term Disability, Accident Insurance, Critical Illness, and Whole Life Insurance. Ready to join the team? If you are looking for a rewarding career where your energy and dedication genuinely impact families in our community, we want to hear from you. Apply today to join our stellar team!

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Experience:

Customer service: 1 year (Preferred)

Language:

English and Spanish (Required)

Work Location:

In person