Part Time - After Hours Medical Front Desk Receptionist

Austin Health Partners (Convenient Care Clinic) is looking for a skillful part-time Front Desk Specialist to join our clinical team. Our front desk staff promote collaboration, conversation and teamwork while providing high quality administrative support and comfort to our patients. They strive to maintain an atmosphere where our patients and families feel welcomed and supported! Why You'll Love Working Here We know benefits matter, so we've built a package that actually supports you - not just at work, but in life: A 401(k) with company match up to 3.5% so you can plan for your future Employee Assistance Program (EAP) - free counseling and everyday support for you and your family Employee discounts (because who doesn't love saving money on the stuff you actually use?) Basically, we want you to feel taken care of so you can focus on doing your best work and enjoying life outside the office, too.

WHO WE ARE

Austin Health Partners (AHP) is an independently-owned, physician-led Pediatric and Family Medicine supergroup consisting of multiple care centers in the Austin metro area. AHP is consistently nominated by patients for awards such as "Best Pediatrician," "Best Family Practice," and more!

ESSENTIAL RESPONSIBILITIES

Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms Responsible for obtaining/verifying patient demographics and verifying insurance information at each visit Perform patient check in/out At time of service, collect outstanding balances, uninsured/ private pay payments via cash, check or charge. Perform necessary cleaning duties maintaining an orderly work environment Maintain knowledge of all health forms required for each visit and verification of storage in EMR Provide an exceptional customer care experience to our patients and their families. Ethical conduct, confidentiality, and collaboration with the healthcare team are expected and considered essential elements of this position. Can maintain physical demands and work environment as listed below

EDUCATION & EXPERIENCE

Must Have High school diploma or equivalent 1 year or more of customer service experience Nice to Have Experience with Phreesia and Athena Experience with medical scheduling/ patient interaction

PHYSICAL DEMANDS & WORK ENVIRONMENT REQUIREMENTS

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl and carry. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. This job will require exposure to patient elements. Certain vaccines are required of all clinic staff.

COVID-19 CONSIDERATIONS

If requested by any patient, then staff is required to wear a surgical mask. Patients are strongly encouraged to wear a mask if they are experiencing any acute respiratory symptoms or have a fever.

THE CORE HOURS OF CONVENIENT CARE ARE

Monday - Friday 5:00 p.m to 9:00 p.m. Saturday 12:00 p.m. to 8:00 p.m Sunday 10:00 a.m to 6:00 p.m. Work shifts can vary depending on business needs.

AAP/EEO STATEMENT

Austin Health Partners is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. •Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Please note this job ad is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change.

Pay:

From $18.00 per hour

Benefits:

401(k) matching Bereavement leave Employee assistance program Employee discount Flexible schedule Paid orientation

Work Location:

In person