Medical Receptionist

Medical Receptionist Tranquility Behavioral Health

LLC & TMS

Center Kingwood, Texas About Us Tranquility Behavioral Health

LLC & TMS

Center is an outpatient psychiatry practice built on The Tranquility Way™—a philosophy that values understanding, intentional care, professional excellence, and meaningful patient relationships. We believe that every interaction matters. From the first phone call to ongoing treatment, our team plays an important role in creating an experience where patients feel welcomed, respected, and supported. We are committed to fostering a workplace culture that values accountability, teamwork, growth, and work-life balance while providing exceptional psychiatric care to the communities we serve. Position Summary The Medical Receptionist serves as the first point of contact for patients and visitors. This role is responsible for delivering exceptional customer service while supporting the daily operations of the practice through scheduling, insurance verification, patient communications, documentation management, and administrative support. What Makes Us Different At Tranquility Behavioral Health, we recognize that caring for others begins with caring for ourselves. In addition to fostering a supportive work environment, we provide employees with four hours of dedicated Mental Health Time every Friday, allowing team members to focus on personal wellness, family commitments, self-care, appointments, or simply recharge for the week ahead. Key Responsibilities Patient Experience & Communication Answer incoming phone calls professionally and courteously Address patient inquiries and direct calls appropriately Take accurate messages and ensure timely follow-up Provide a welcoming and supportive experience for patients and visitors Assist patients with navigating office procedures and technology as needed Scheduling & Administrative Support Schedule new patient appointments and follow-up visits Coordinate provider schedules to optimize patient access and clinic workflow Verify completion of required intake forms and documentation Upload intake paperwork and supporting documents into the electronic medical record Enter and manage nurse messages and patient communications within Updox Assist patients with submitting nurse messages when needed Insurance & Financial Responsibilities Verify insurance eligibility and benefits Collect copays, balances, and patient payments Assist with accurate documentation to support billing processes Clinical Support Obtain and document vital signs, including blood pressure, pulse, temperature, and respiratory rate Accurately document findings within the patient's chart Assist patients during neurocognitive testing by providing instructions, support, and guidance with computer-based assessments Office Operations Maintain a clean, organized, and professional front office environment Assist with end-of-day cleaning of the reception area and workstation Support team members with administrative tasks as needed Adhere to HIPAA and confidentiality standards at all times Qualifications Previous experience as a Medical Receptionist or in a healthcare administrative role preferred Experience with EMR/EHR systems strongly preferred Knowledge of medical terminology Experience with insurance verification and patient scheduling Strong computer skills and comfort with technology Excellent customer service and communication skills Professional phone etiquette and active listening skills Strong organizational and time-management abilities Ability to multitask in a fast-paced environment High level of professionalism, reliability, and attention to detail Ideal Candidate We are looking for someone who is: Kind and compassionate Reliable and accountable Comfortable working independently Detail-oriented and organized Calm under pressure Committed to providing an exceptional patient experience Passionate about supporting individuals seeking mental health care Why Team Members Choose Tranquility A supportive and collaborative team environment Four hours of dedicated Mental Health Time every Friday Meaningful work that directly impacts patients and families Professional development and growth opportunities A culture built on respect, accountability, and teamwork Leadership that values both patient care and employee wellbeing The opportunity to be part of a practice guided by purpose rather than volume We are not simply filling a position. We are building a team. If you are passionate about helping others and creating a positive patient experience, we encourage you to apply and become part of our growing team.

Pay:

From $17.00 per hour

Benefits:

Dental insurance Free parking Health insurance On-the-job training Paid jury duty Paid orientation Uniform allowance Vision insurance Ability to

Commute:

Kingwood, TX 77339 (Preferred)

Work Location:

In person