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Medical Receptionist/Front Desk
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Texas Modern Gastroenterology
Sulphur Springs, TX (In Person)
$30,160 Salary, Full-Time
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Job Description
Front Desk Coordinator Texas Modern Gastroenterology - Sulphur Springs, TX Position Summary The Front Desk Coordinator serves as the first point of contact for patients at Texas Modern Gastroenterology. This role is responsible for greeting patients, managing the check-in and check-out process, verifying insurance benefits, collecting and processing payments, and ensuring accurate documentation in eClinicalWorks (eCW). The position requires strong organizational skills, attention to detail, and a patient-centered approach. Key Responsibilities Greet and check in patients with professionalism and warmth. Collect copays, deductibles, and outstanding balances at the time of service, ensuring accuracy of amounts due. Verify insurance benefits prior to appointments and communicate coverage details to patients when necessary. Accurately enter and update patient demographic, insurance, and payment information in eClinicalWorks (eCW) . Check the fax box daily and post or route documents to the correct patient charts in eCW. Answer incoming phone calls, schedule appointments, and handle patient inquiries in a courteous and timely manner. Assist with check-out procedures, including scheduling follow-up visits and providing patient education materials. Coordinate with clinical and billing staff to resolve patient account questions. Maintain a clean, organized, and welcoming front desk area. Qualifications Previous experience in a medical office, healthcare, or customer service environment preferred. Familiarity with insurance verification, copay collection, and patient account management strongly preferred. Experience with eClinicalWorks (eCW) or similar electronic medical record systems is a plus. Strong communication and interpersonal skills, with the ability to handle sensitive information with professionalism and confidentiality. Ability to multitask in a fast-paced environment while maintaining attention to detail. Proficiency with computer systems, scheduling software, and basic office equipment. Work Environment This is an on-site position at Texas Modern Gastroenterology, requiring professionalism, reliability, and a commitment to excellent patient care.