Medical Receptionist Check-In Associate

Medical Receptionist Check-In Associate The Check-In Associate is responsible for greeting patients as they check-in, offering friendly, professional and prompt assistance. The Check-In Associate will answer phones, make patient appointments, obtain new patient paperwork, verify insurance benefits, obtain required authorizations, schedule follow-up appointments and collect outstanding balances for co-insurance and/or private pay. The Check-In Associate will help us build a unique, family-focused center that is changing the lives of patients who have hearing loss. This valued individual will join a team of professionals who are passionate about providing excellent service to children, adults, and their families.

Reports to:

Billing Manager Position:

Full-time, 35-40 hours per week, pay according to experience, Medical benefits, Paid Holidays, PTO, 401k

Principal Duties and Responsibilities:

• Appointment check-in/check-out, including collection of co-pays and fees owed.
• Utilize courteous and professional customer service techniques and interpersonal skills to establish and maintain rapport with patients, clinicians and outside professionals.
• Schedule patients for speech, audiology, and family services appointments.
• Verify patient's insurance eligibility and obtain pre-requisite documentation ahead of appointments, including physician orders, referrals, faxes, and prior authorizations.
• Perform insurance eligibility checks for patients scheduled in the clinic and work closely with the billing manager to make sure the financial requirements of patients are met at the time of appointment.
• Answer incoming calls and input accurate registration data, such as patient demographics, insurance information, and clinical data into EMR (Athena) software system.
• Maintain strict confidentiality of patient and organization information, including adherence to all HIPAA guidelines/regulations, best practices and internal policies
• Perform general office duties, including keeping the front office and reception area tidy, ordering supplies, retrieving and distributing mail, and other projects as assigned by management.

Qualifications:

• High School Diploma or Equivalent GED
• Bilingual, English/Spanish fluency in both spoken and written form preferred
• Minimum (2) years of experience in a medical office setting or similar position
• Knowledge of HMO's, PPO's, Medicare, Medicaid, and the Authorization Process
• Demonstrated customer service skills
• Microsoft applications, proficiency in EXCEL and EMR system, Athena a plus
• Medical terminology and audiology experience a plus Successful Applicants will:
• Have a pleasant and assertive personality, performing with a friendly smile and tone
• Be a TEAM player in a fast-paced and growing office environment
• Possess a strong work ethic and attention to detail, be highly organized and capable of effective time management, prioritization and multi-tasking
• Exhibit excellent communication and interpersonal skills with patients and co-workers Send resumes to aurora.

simmons@allearscenter.org

Pay:

$20.00 - $21.00 per hour

Benefits:

401(k) Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person