Office Representative

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R0087514

Category:

Administration Employment Type:

Full-Time Health Care Partner:

Porter Medical Center Location:

115 Porter Dr, Middlebury, VT 05753

Department:

Porter•Primary Care•

Vergennes Job Type:

Regular Primary Shift:

Variable Hours:

•Hours per

Week:

40

Weekend Needs:

None Pay Rate:

$21.03•$31.25 per hour This is a bargaining union position. At Porter Medical Center we are improving the health of our community, one patient at a time.

Job Description:

The Front Office Representative serves as the first point of contact for patients and visitors, creating a welcoming and professional environment both in person and over the phone. This role is essential in ensuring a seamless patient experience by efficiently coordinating front desk operations, maintaining accurate information, and supporting clinical workflows. The ideal candidate delivers exceptional customer service, demonstrates strong organizational skills, and thrives in a fast-paced healthcare setting.

Key Responsibilities:

Greet and check in patients professionally and courteously Answer calls, take accurate messages, and direct inquiries appropriately Schedule, confirm, and adjust appointments Maintain accurate patient demographic and insurance information Collect co-pays, balances, and process payments Coordinate referrals, authorizations, and follow-ups Manage medical records per policy Open/close office and maintain organized front desk operations

Qualifications:

High school diploma or equivalent Medical office experience and terminology preferred Strong communication, multitasking, and organizational skills Basic computer skills and business math Physician office experience preferred

Physical Requirements:

Sitting, standing, walking, and light lifting (up to 10 lbs) Frequent computer and phone use

BENEFIT ELIGIBLE!

Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include: Medical, Dental and Vision Insurance 403(b) Retirement Plan Tuition Advance Program Combined Time Off (CTO)•paid holidays, vacation, sick and personal time Employee Assistance Program (EAP) Employee Discounts Pet Insurance Apply