Treatment Coordinator/Lead Front Desk

Treatment Coordinator / Front Desk Director Roots Dental | Bellingham, WA Dr. Clarkman started Roots Dental in 2020 after purchasing the practice from the previous dentist Dr. Jeff Frere. We started with 1 dental hygienist, 1 front desk, and 2 assistants. Over the years we have committed to curating the best team and experience for our patients. We now have 3 full-time hygienists, 6 dental assistants, 2 front desk, an in-house insurance coordinator, a treatment coordinator, and an office director. We are about to bring on a second doctor to expand our functions. We do an array of procedures, including All-On-X, full mouth rehabs, veneers, dental aesthetics, root canals, crowns, fillings, as well as facial esthetics with PRF. We are a very close team that has been working to refine our systems for 5+ years. The goal is to find someone who has excellent customer service, understands the importance of teamwork, takes feedback well, and provides a high end patient experience. At Roots Dental, we believe the patient experience starts the moment someone walks through our doors—and our front desk team plays a huge role in that. We are currently looking for a Treatment Coordinator / Lead Front Desk to join our team as our current coordinator prepares to move out of state at the end of August. This role is a unique opportunity to step into an established position with hands-on training and overlap , allowing for a smooth and supported transition. About the Role This position is both patient-facing and leadership-focused . You will be a key part of guiding patients through their care while also helping lead and support our front desk team. On the patient side, you will: Meet with patients to review treatment plans in a clear and comfortable way Discuss costs, answer questions, and help patients feel confident moving forward Build genuine connections and understand each patient's individual concerns or hesitations Help patients work through financial or emotional barriers to treatment Follow up consistently until patients are scheduled and taken care of On the leadership and operations side, you will: Oversee daily front desk operations and flow Help manage and stay aligned with daily production goals Actively fill schedule gaps for both hygiene and restorative columns Support and hold front desk team members accountable to their roles Work alongside the Office Director on goal setting and performance tracking What We're Looking For We're looking for someone who is not only experienced, but who truly enjoys this type of role.

Our ideal candidate is:

Personable, warm, and confident in conversations Empathetic and compassionate with patients Highly organized and detail-oriented Experienced in treatment coordinating and dental front office systems Comfortable stepping into a leadership/managerial role A team player who contributes to a positive, supportive culture Compensation $24-$30/hour , depending on experience 401K Health and dental benefits Paid vacation PTO to be taken at your leisure not when the office is shut down or Dr. is out. State driven Sick pay Paid holidays Why Roots Dental? We are a modern, team-driven practice that values: High-quality dentistry We pride ourselves on being the office that other local dentists get their work done as well as other dental professionals. Transparency with our patients, We take pictures of everything for our patients. We actually educate our patients. A supportive, collaborative work environment , We have a lot of redundancy in our team. We are growing! Dr. Clarkman has a plan to build out a brand new building in the next 3 years. If you're someone who takes pride in connecting with patients, staying organized, and helping a team succeed—we would love to meet you. We are looking for someone with experience, however, most of our team has been here since the beginning and you will have a ton of support. Once we receive your CV/Resume we will invite you in for an informal meeting and tour of the office.

Pay:

$24.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Experience:

Dental:

3 years (Preferred)

Work Location:

In person