Front Office Coordinator

Front Office Coordinator Plastic Surgery Northwest - 4.5 Spokane, WA Job Details Full-time $22 - $26 an hour 23 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Administrative experience High school diploma or GED Medical administrative support Organizational skills Clerical experience Full Job Description Job Summary At Plastic Surgery Northwest, we're dedicated to providing compassionate, expert care and creating exceptional experiences for our patients. As a growing practice, we blend expert clinical care with a warm, welcoming environment, because we believe every interaction matters. As the ambassador at our front desk, you'll set the tone for every patient interaction—creating a warm welcome, coordinating appointment logistics, and ensuring administrative precision that supports the entire care team. You'll be the friendly voice on the phone, the reassuring smile in the lobby, and the detail oriented professional behind the screen, making each visit feel effortless. By blending exceptional people skills with attentive record keeping and proactive problem-solving, you'll streamline workflows, anticipate patient needs, and transform routine appointments into memorable experiences. Join us in shaping the first and most lasting impressions of Plastic Surgery Northwest, where your dedication to service excellence will help build trust, foster loyalty, and keep our practice running at its very best from the very first hello. Greet and assist patients during check-in and check-out, handling paperwork, insurance verification, and payments. Schedule follow-up, consultation, and procedure appointments accurately and efficiently. Triage incoming calls, emails, Klara texts, and social-media messages, escalating as needed. Enter patient data in Nextech accurately and keep records organized. Verify insurance eligibility and collect copays and balances, flagging issues for follow-up. Confirm next-day appointments by phone or text and manage unconfirmed slots. Process daily faxes and scans, distributing them to the appropriate team member. Keep the lobby neat and sanitary throughout the day, and report supply or equipment needs. Participate in quarterly process-improvement initiatives and share ideas with the team. Experience High school diploma or equivalent; additional office or medical-front-desk training a plus. 1-2 years of customer service or administrative experience (medical setting preferred). Strong oral and written communication skills and a friendly, professional demeanor. Proficiency with Nextech or similar EMR systems and MS Office. Exceptional attention to detail, organizational skills, and ability to multitask. Commitment to confidentiality and adherence to company and legal privacy standards. If you are a proactive individual who thrives in a fast-paced environment and possesses excellent organizational skills, we encourage you to apply for this exciting opportunity to contribute to our team as a Front Office Coordinator.

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance People with a criminal record are encouraged to apply Application Question(s): Our practice values collaboration, continuous improvement, and genuine compassion. Can you share an example of how you've embodied one of these values on the job? What aspects of a workplace culture are most important to you, and how have you contributed to fostering those cultural elements in past roles?

Work Location:

In person