Bilingual Office Assistant (Behavioral Health)

Job Title:

Bilingual Office Assistant (Behavioral Health)

Location:

Glendale, AZ Job Type:

Part-Time Pay:

From $17.60 per hour Job Summary Therapy with Purpose is a growing outpatient behavioral health clinic in Glendale, AZ seeking a Medical Office Assistant / Front Desk Coordinator . Must have 2+ years of experience in a medical or behavioral health setting . Ideal candidates are experienced in high call volume environments, client scheduling, and managing follow-up on a high volume of referrals . Key Responsibilities Manage front desk operations: greet clients, check-in/check-out, and maintain a welcoming environment Schedule, confirm, and manage appointments using an EHR system Answer multi-line phones and respond to emails in a timely, professional manner Conduct timely follow-up on a high volume of incoming referrals , including outreach to clients, coordinating intakes, and tracking referral outcomes Maintain and update referral logs to ensure no clients fall through the cracks Perform insurance verification (AHCCCS, BCBS, Aetna, Cigna, UHC, etc.) Assist with client intake , documentation, and record management Maintain accurate and confidential client records in compliance with HIPAA Support billing and administrative tasks as needed Manage office supplies, scanning, filing, and general administrative duties Required Qualifications Minimum 2 years of experience in a medical or behavioral health office (REQUIRED) Experience handling high call volume and referral coordination High school diploma or equivalent (Associate's degree preferred) Strong knowledge of medical office procedures and front desk operations Experience with EHR/EMR systems (Opus, ICANotes, or similar preferred) Familiarity with insurance verification and eligibility checks Proficiency in Microsoft Office (Word, Excel, Outlook) Excellent communication, customer service, and organizational skills Ability to multitask and prioritize in a fast-paced healthcare environment Understanding of HIPAA compliance and patient confidentiality Preferred Qualifications Experience in behavioral health, mental health, or outpatient clinic settings Bilingual (Spanish) preferred Experience with AHCCCS/Medicaid plans and referral pipelines Benefits Flexible scheduling (Full-Time or Part-Time options) Supportive and collaborative team environment Opportunity for growth within a rapidly expanding behavioral health practice About Therapy with Purpose Therapy with Purpose is an outpatient mental health practice dedicated to helping individuals, families, and communities achieve growth, healing, and overall well-being. We offer therapy services, Intensive Outpatient Programs (IOP), medication management, and behavior coaching.

Pay:

$17.60 - $24.63 per hour

Work Location:

In person