Behavioral Health Resource Center Assistant | Full-Time | Day

Overview Location:

UF Health Flagler Hospital 400 Health Park Blvd St. Augustine, Florida 32086

Schedule:

7:00am - 3:30pm | 40hrs. per week

Employment Type:

Full-Time Join UF Health and be part of a team committed to exceptional patient care, innovation, and community impact. We are currently seeking a passionate individual who is eager to make a difference in a dynamic healthcare environment. The BHRC Assistant provides clerical and administrative support in the BHRC setting to facilitate optimal operational flow. This position requires excellent customer service and communication skills while working directly with patients and professional staff. Responsibilities Greets patients and visitors in person or on the telephone answering or referring inquiries keeps patient appointments on schedule by notifying provider of patient's arrival reviewing service delivery compared to schedule reminding provider of service delays comforts patients by anticipating patients' anxieties answering patients' questions maintains the reception area ensures availability of treatment information by filing and retrieving patient records Interprets hospital policies to visitors or staff and communicates appropriately using good "guest relations" skills. Obtains complete demographic information; obtains accurate information regarding financial status and/or Insurance, notating the appropriate Subscriber and Guarantor; obtains copies of insurance and ID cards; maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Performs cashier functions such as issuing receipts for payments and obtaining electronic authorizations for credit card payments; responsible for turning in all receipts and payments/cash daily by shifts end along with logging petty cash with a team member per shift (start-end person). Assist with admissions, discharges, and transferring of patients to alternate levels of care, performs clerical duties as needed to include, record requests, faxing clinical information to car providers for continuity of care. Assists the duties of the BH OP Practice Financial Specialist, under the supervision of the Practice Manager. Completes data entry, billing for insurance purposes, manage data collection necessary for contract reporting including performance, service, and demographic data Completes clerical duties related to operation and record management of the BHRC documentation. Performs all other duties as assigned by management within job scope.

Qualifications Required Education:

High School Diploma/Equivalent Certificates/Licenses/Registration:

BLS, provided by American Heart Association (AHA), required within 30 days of employment. Completion of WELLE training (Non-Abusive Psychological & Physical Intervention) within 90-days of employment; annual re-certification will be required thereafter.

Required Experience:

Less than one-year Clerical/Administrative experience

Preferred Experience:

1 year of Clerical experience preferred. This position requires a Level 2 background screening. Applicants may review background screening information at https://info.flclearinghouse.com/

Qualifications:

Required Education:

High School Diploma/Equivalent Certificates/Licenses/Registration:

BLS, provided by American Heart Association (AHA), required within 30 days of employment. Completion of WELLE training (Non-Abusive Psychological & Physical Intervention) within 90-days of employment; annual re-certification will be required thereafter.

Required Experience:

Less than one-year Clerical/Administrative experience

Preferred Experience:

1 year of Clerical experience preferred. This position requires a Level 2 background screening. Applicants may review background screening information at https://info.flclearinghouse.com/