RB Residential Support Staff

RB Residential Support Staff 3.3 3.3 out of 5 stars 800 Beck's Knob Road, Lancaster, OH 43130 $20

• $22 an hour
• Full-time ABHS 4 reviews $20
• $22 an hour

•

Full-time Position Summary:

The Residential Support Staff (RSS) provides direct, front-line support and supervision to residents in a 24/7 mental health treatment environment. The RSS is responsible for maintaining a safe, therapeutic milieu, assisting clients with activities of daily living (ADLs), and ensuring the facility's daily schedule is followed. As a key member of the direct-care team, the RSS monitors resident behavior, implements de-escalation techniques when necessary, and provides essential documentation to the clinical team. Essential Duties and Responsibilities 1. Client Supervision and Safety Provide continuous 24/7 supervision of residents to ensure a safe and supportive environment. Conduct regular, documented safety checks and "rounds" according to facility protocol. Monitor resident interactions and intervene using approved non-violent crisis intervention (NCI) or de-escalation techniques to manage behavioral disruptions. Assistresidents with Activities of Daily Living (ADLs), including hygiene, room cleanliness, and physical health needs. 2. Milieu Management Facilitate the daily facility schedule, ensuring residents attend meals, clinical groups, and appointments on time. Lead non-clinical psychoeducational activities and community meetings as assigned. Model healthy social boundaries and professional behavior for residents at all times. Coordinate and supervise recreational activities and outings to promote social engagement. 3. Documentation and Communication Maintainaccurate, real-time documentation of resident behavior, significant incidents, and shift logs in the Electronic Medical Record (EMR) system. Provide detailed "hand-off" reports to incoming shifts to ensure continuity of care and safety. Report all clinical concerns or safety risksimmediatelyto the Nursing staff or the Mental Health Professional (MHP) on duty. Assistin the collection of vitals or supervised toxicology screenings as required by the medical team. 4. Operational Support Assistwith the admission and orientation of new residents, including baggage searches and facility tours. Ensure the facilityremainsclean andorderly;report maintenance or safety hazards to the Operations Manager. Provide safe transportation for residents to off-site medical or psychiatric appointments as needed.

Qualifications Education and Experience MinimumRequirement:

High School Diploma or equivalent (GED).

Preferred:

Associate's or Bachelor'sdegree ina humanservices field (Psychology, Social Work, etc.).

Experience:

Prior experience in a behavioral health, residential, or hospital setting is highly preferred but not alwaysrequiredfor entry-level roles. Certifications and Clearances Mustpass all state-mandated backgroundchecks. Current CPR/First Aid certification (or ability to obtain during onboarding). Certification in a recognized crisis intervention model (e.g., CPI, NCI) is preferred. Valid Driver's License with a clean driving record. Knowledge and Skills Ability tomaintainstrict professional boundaries and confidentiality (HIPAA). Strong interpersonal skills and the ability to remain calm and empathetic in high-stress situations. Basic computer literacy for documentation and communication. Physical Requirements Ability to stand or walk for extended periods (8-12-hourshifts). Ability tolift upto 25 lbs. Ability to physically intervenein the event ofa behavioral crisis according to trained safety protocols.