Crisis Services Technician - Crisis Services Unit

Compensation:

$18.75 - $28.13 / hour (Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.) The Impact You Can Make As a Behavioral Health Services (BHS) Technician or Crisis Services Technician, you are the heartbeat of our therapeutic environment. Working under the guidance of licensed nursing staff, you will provide vital, hands-on care to individuals navigating acute mental health challenges, substance use disorders, and developmental disabilities. This unique role allows you to make a profound difference by blending essential medical support with empathetic, trauma-informed advocacy in our secure Inpatient Behavioral Health Unit and brand-new Crisis Stabilization Unit. Team Impact The Crisis Center operates in a fast-paced environment as it is an outpatient unit located in our state-of-the-art Emergency Department. Responsibilities include supporting intake processes, safety procedures (such as contraband and body checks), and assisting with patient flow. Care is more immediate and triage-based, with patients receiving initial treatment and stabilization while awaiting a full crisis evaluation. Nursing staff collaborate closely with Emergency Department (ED) providers to obtain medication orders and manage patient needs in real time. Why Choose Glens Falls Hospital?

Paid Specialized Training :

Receive fully compensated, gold-standard crisis prevention and clinical orientation certifications (including CIT and BLS) upon hire.

The Ideal Stepping Stone :

Gain highly coveted, hands-on patient care hours perfect for individuals pursuing advanced degrees in Social Work, Psychology, Mental Health Counseling, or Nursing.

Comprehensive Clinical Exposure :

Gain diverse skills by cross-training in both acute inpatient care and emergency psychiatric crisis settings, working with all age groups from pediatric to adult populations.

Diverse Population Experience :

Gain invaluable skills working with both voluntarily admitted and acute patients across all age groups, including pediatric populations.

A Supportive Environment:

Benefit from structured on-the-job training, mentorship from licensed professionals, and a clear pathway for internal career growth. How You Will Fulfill Your Potential (Responsibilities) Patient Care & Therapeutic Support Build trusting relationships with patients that emphasize personal recovery, resilience, and emotional regulation. Deliver trauma-informed care that minimizes restrictive measures and empowers patients to participate in their treatment plans. Assist and teach patients with daily living activities, personal hygiene, and nutritional tracking. Facilitate therapeutic group activities, holiday celebrations, and movie nights in partnership with programming directors. Clinical & Technical Assistance Perform core medical tasks, including taking vital signs, blood glucose checks, lab specimen collection, 12-lead EKGs, and phlebotomy (blood draws). Manage patient intake workflows, including charting, inventorying personal belongings, and orienting new patients to the unit. Observe and document patient behaviors, providing clear, timely written and verbal updates promptly to the Registered Nurse regarding any status changes. Support the unit by completing basic clerical tasks and escorting patients to off-unit activities. Safety & Crisis Intervention Maintain unit safety and security by conducting safety rounds, room checks, video monitoring, and contraband searches. Provide direct visual observation for high-risk patients to ensure the safety of both patients and staff. De-escalate tense situations, patient aggression, or behavioral crises using hospital-approved verbal and physical techniques. Apply, monitor, and remove patient restraints only when necessary, strictly adhering to physician protocols and safety guidelines. What You Bring (Qualifications) Education High School Diploma or GED required; Associate or Bachelor's degree in Human Services, Psychology, Sociology, or a related behavioral field is strongly preferred

Experience :

1-2 years of healthcare, patient care, or mental health experience is preferred, though a passion for compassionate care is our top priority. OPWDD experience or training highly desired

Certifications :

Basic Life Support (BLS), Crisis Intervention Team (CIT), and NAPPI certifications are required and fully provided by the hospital during your comprehensive onboarding process.

Core Capabilities :

Excellent communication skills, strong conflict de-escalation abilities, and a dedicated comfort level working with diverse populations in high-acuity medical environments.