Enhanced Care Manager (ECM)

Enhanced Care Manager (ECM) Conejo Health Westlake Village, CA Job Details Full-time $28 an hour 8 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 403(b) Life insurance Retirement plan Paid sick time Qualifications Collaborate with healthcare professionals Some college Direct patient care Teamwork Electronic health records (EHR) management Harm reduction Caseload management CADC Mid-level High school diploma or GED Driver's License Public Health Driving Motivational interviewing Care plan development Psychology Substance abuse Working with individuals with mental health conditions Home health Social Work Patient charting Working with individuals with substance use disorders Managing patient records Care coordination Referral coordination Home & community care experience Home visits (communication methods) Community resource coordination

Full Job Description Location:

Westlake Village, CA (Primarily in-office with some field work ~80/20)

Employment Type:

Full-Time, Non-Exempt (Hourly)

Reports To:

Care Management Lead and Program Director Compensation:

$25 to $28 per hour Position Summary Located on the border between Los Angeles and Ventura counties in Westlake Village, the Enhanced Care Manager is a key member of Conejo Health's Enhanced Care Management (ECM) team. This role is responsible for managing a caseload of approximately 50 patients with complex medical, behavioral health, and substance use needs. The Enhanced Care Manager provides trauma-informed, person-centered, and community-based support, engaging patients in their homes, hospitals, and community settings. Working under the guidance of the Program Director, this position ensures consistent and high-quality delivery of ECM services.

KEY RESPONSIBILTIES

Direct Care Management Serve as the primary Enhanced Care Manager for assigned patients with complex health and social needs. Conduct outreach, home visits, and in-field engagement to build trust and support patient goals. Develop, implement, and update care plans in collaboration with patients and the care team. Coordinate referrals and access to services such as Medication Assisted Treatment (MAT), primary care, behavioral health, housing, transportation, and benefits. Documentation & Compliance Complete all required Electronic Health Records (EHR) documentation, including assessments, care plan updates, encounter notes, and follow-ups, in compliance with ECM standards. Ensure proper use of screening tools, patient tiering, and authorization workflows. Report clinical concerns, documentation issues, or service gaps to leadership promptly. Collaboration & Teamwork Participate in case conferences, interdisciplinary huddles, and team meetings. Communicate patient status changes and barriers to engagement in a timely manner. Seek guidance for high-risk or complex cases as needed. Program & Culture Support Model harm-reduction principles and trauma-informed care practices. Collaborate with peers and contribute to a positive, accountable team culture. Support equity, dignity, and compassion in all interactions with patients and colleagues.

Core Competencies Caseload Management:

Manages approximately 50 patients effectively and efficiently.

Community Engagement:

Builds trust through empathy, consistency, and cultural humility.

Documentation Accuracy:

Completes timely and accurate EHR entries.

Team Collaboration:

Works closely with peers, clinical staff, and supervisors.

Professionalism:

Demonstrates reliability, integrity, and respect in all professional interactions.

Qualifications Education:

High School Diploma or equivalent required. College coursework in Social Work, Psychology, Addiction Studies, or Public Health preferred.

Experience:

Minimum 1 year required (2 years preferred) of experience working with individuals experiencing homelessness, behavioral health conditions, or substance use disorders. Previous care and case management experience preferred.

Certifications:

Certified Alcohol and Drug Counselor (CADC) or Certified Addiction Treatment Counselor (CATC) certification strongly preferred Community Health Worker (CHW) certification or equivalent experience preferred.

Knowledge & Skills:

Familiarity with California Advancing and Innovating Medi-Cal (CalAIM) ECM, Medi-Cal populations, and harm reduction principles strongly preferred. Proficiency with Electronic Health Records (EHR) systems, mobile work, and multidisciplinary teamwork required. Motivational Interviewing (working knowledge preferred). About Conejo Health Located on the border between Los Angeles and Ventura counties in Westlake Village, CA, Conejo Health is a community-based healthcare organization dedicated to improving person-centered care for individuals with complex medical, behavioral health, and substance use needs. Our mission is to deliver compassionate, trauma-informed, and coordinated care that helps patients overcome barriers, achieve stability, and improve their overall quality of life. Conejo Health is an Equal Opportunity Employer. We are committed to fair and equitable employment practices and comply with all applicable federal, state, and local laws. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and applicable law.

Job Type:

Full-time Pay:

$28.00 per hour

Benefits:

403(b) Dental insurance Health insurance Life insurance Paid sick time Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

human services: 1 year (Required)

License/Certification:

CADC or CATC or CHW (Preferred) CA Drivers License (Required) Ability to

Commute:

Westlake Village, CA 91361 (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person