House Manager

The House Manager is responsible for the daily operations, supervision, and overall management of a JC BestCare residential or host home setting. This role ensures the delivery of high-quality, person-centered care to individuals with intellectual and/or developmental disabilities while maintaining compliance with all state, federal, and agency standards. The House Manager serves as a leader, mentor, and liaison between clients, caregivers, families, and the agency, ensuring a safe, structured, and supportive home environment. Key Responsibilities Program & Client Care Oversight Ensure implementation of individualized service plans (ISPs), behavior support plans, and care plans Monitor client health, safety, and well-being at all times Provide direct care support as needed, including assistance with activities of daily living (ADLs) Promote independence, community integration, and person-centered outcomes for all clients Ensure proper documentation of client progress, incidents, and daily activities Staff Supervision & Development Recruit, train, and supervise direct support staff and caregivers Develop staff schedules to ensure appropriate coverage at all times Provide ongoing coaching, performance feedback, and evaluations Ensure staff are trained and compliant with required certifications and agency policies Address performance issues and implement corrective actions when necessary Operational Management Oversee day-to-day household operations including cleanliness, maintenance, and safety Ensure compliance with licensing, Medicaid, and regulatory standards Manage household budgets, groceries, and supplies responsibly Coordinate medical appointments, transportation, and community activities Conduct routine audits of documentation, medication administration records, and files Compliance & Quality Assurance Ensure adherence to JC BestCare policies and procedures Maintain readiness for state inspections, audits, and reviews Report incidents in a timely and professional manner Ensure all client and staff records are accurate, complete, and up to date Communication & Coordination Serve as the primary point of contact between the agency, families, case managers, and stakeholders Participate in care team meetings and provide updates on client progress Address concerns from families or stakeholders in a professional and timely manner Support intake, admissions, and transitions for new clients Required Qualifications High school diploma or GED (Bachelor's degree in Human Services or related field preferred) Minimum of 2-3 years of experience in residential care, IDD services, or a related field Prior supervisory or leadership experience strongly preferred Valid driver's license and reliable transportation Ability to pass background checks, drug screening, and maintain required clearances Required Skills & Competencies Strong leadership and team management skills Excellent communication and interpersonal abilities Knowledge of person-centered care and HCBS (Home & Community-Based Services) Ability to handle crises, problem-solve, and make sound decisions Strong organizational skills and attention to detail Ability to work flexible hours, including evenings, weekends, and on-call as needed Work Environment & Physical Requirements Ability to move, or assist clients as needed Ability to respond to emergencies in a timely manner Work is performed in a residential home setting with occasional travel Why Join JC BestCare? At JC BestCare, we are committed to delivering compassionate, high-quality care while empowering individuals to live meaningful and independent lives. As a House Manager, you will play a critical leadership role in shaping outcomes for the individuals we serve.