Executive Director, Resident Experience

Executive Director, Resident Experience Location:

Santa Fe, NM Full-time:

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Days Salary Range:

$120k - $140K - DOE Who We Are At El Castillo Life Plan Community, we offer a unique opportunity to be part of a mission-driven team providing high-quality care to older adults in a supportive, team-oriented environment. We are Santa Fe's first and only Life Plan Community, offering independent living, assisted living, memory care, and intermediate nursing care on one beautifully maintained campus. What You'll Do As a Executive Director, Resident Experience at El Castillo, you'll play a key role for the overall operational oversight, seamless integration, and service delivery of housekeeping, front desk, transportation, salon/spa, resident programs, activities and fitness across both El Castillo communities. Responsibilities include, however are not limited to:

Housekeeping:

Oversee the daily operations of the housekeeping department, through the Housekeeping Manager, ensuring the highest standards of cleanliness, hygiene, regulatory compliance and aesthetic appeal throughout the community, including resident apartments, common areas, and administrative offices. Address resident and staff concerns regarding housekeeping services in a timely and professional manner.

Resident Activities, Events, Fitness Activities:

Oversee the Manager, Resident Experience Actively lead initiatives to support wellness and active aging Assure resident interests and requests are incorporated into planning Assist in integrating technology and improved communication into the resident experience Elicit resident feedback on a regular basis (surveys) and lead programmatic improvements based on feedback

Front Desk, Concierge and Transportation:

Oversee Manager, Front Desk Operations Works with Manager to assure appropriate coverage for front desk and transportation needs and setting high levels of resident service Partners with Director, Facilities to oversee day to day operations of the contracted security team

General Leadership & Management:

Coach and mentor Managers with a focus on operational excellence and exceeding resident expectations Lead, mentor, and develop a high-performing team across all departments. Fosters a culture of high visibility and resident responsiveness across the communities Develop, train and set consistent service standards for all resident facing departments across both communities Oversee, implement and manage the annual resident survey including follow-up listening sessions and action plans Develop, track and share key performance indicators (KPI's) related to resident survey areas for improvement Develop and manage departmental budgets, ensuring fiscal responsibility and cost-effectiveness. Develop and implement departmental policies and procedures in alignment with El Castillo's overall policies. Oversee contracted services of salon/spa. Integrate services into the wellness initiatives of the community Ensure compliance with all local, state, and federal regulations Foster a positive and collaborative environment for community team members, residents and families. Maintain open and effective communication with the Chief Executive Officer, department heads, residents, and staff. Participate in leadership meetings as assigned Address resident and staff concerns promptly and effectively. Other duties as assigned

What We Offer Robust Benefits Package:

Health, FSA (Flexible Spending Account) Dental, Vision, Life insurance, 403b/Retirement, Holiday Pay, Vacation, Sick, and Float time. On-Site Parking. A Positive Work Culture grounded in respect, teamwork, and appreciation. What You Bring Valid Driver's License Bachelor's Degree in Hospitality or related field preferred. Bilingual in Spanish and English Preferred 7 years of management experience. 3-5 years experience overseeing multiple departments Experience and or knowledge of the 7 dimensions of wellness. We're proud to be Santa Fe's premier Life Plan Community, offering not just care but community, connection, and purpose for residents and staff alike. Our nurses are trusted, respected, and supported. Come join a team where your work truly matters—to your residents, your team, and your own professional growth. El Castillo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Exempt Pay:

From $120k annually

DOE Job Type:

Full-time Pay:

$120,000.00 - $140,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Education:

Bachelor's (Required)

Experience:

management: 7 years (Required) multiple department management: 3 years (Required)

Language:

English and Spanish (Preferred)

License/Certification:

Driver's License (Required) Ability to

Commute:

Santa Fe, NM 87501 (Required)

Work Location:

In person