LTSS Service Care Manager

Job Title:

LTSS Service Care Manager Location:

Candidates must reside within the state of Florida•Boca Raton, Lake Worth, or West Palm Beach, bilingual english and spanish preferred

Duration:

12 months (Contract to Hire)

Shift:

Monday•Friday 8 am•5 pm

Responsibilities:

The position will be 8 to 5 with the possibility of participating in a flex work week after bring hired on FTI ( to be reviewed/approved by leadership based on performance in the role) The team has a strong longevity and many of the team have been a part of the team for years This role is remote but also requires field work•while allows for a self-made independent role. They can build and schedule their meetings throughout the week Interacting with members, family members, providers and other departments to ensure member's needs are being met. member/provider requests/issues/concerns Visit members in field and return to home office to complete documentation managing difficult members, multiple priorities. Positive attitude, problem solver/solutions oriented, empathy while ensuring business needs are met.

Candidate Requirements Education/Certification Required:

Requires a Bachelor's degree and 2•4 years of related experience

Preferred:

n/a

Licensure Required:

Drivers License Preferred:

n/a Years of experience required Disqualifiers Best vs. average Performance indicators experience with field based case management, remote work, Average CL #, home visits, care plan development, experience with type of assessments. 2+ years of Care Management experience (field experience is a must) Caseloads of 50,60,70 members•bonus if it is geriatric Long Term Care Medicaid experience Medicaid / Medicare experience Need to see experience being able to manage high case load Fast paced environment regarding new processes and programs They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space. All documentation must be within system within 24 hours of completion Experience with electronic medical health records Home Health Experience Prefer experience working with TruCare which is the software the team uses Experience in Case Management in senior services, state agencies. Team Player, problem solver, solutions oriented, member centric, Integrity Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection 1 Field based case management 2 Remote work 3 Experience working with geriatric population