Residential Care Manager

Job Description Summary The Residential Manager is responsible for overseeing the daily operations of a Level 3 care home, ensuring high-quality care and support for residents with moderate to significant needs. This role includes staff supervision, regulatory compliance, individualized care planning, food services, caregiver responsibilities and maintaining a safe, supportive, and structured living environment. Essential Job Functions/Responsibilities 1. Program & Resident Care Oversight Ensure delivery of person-centered care in accordance with residents' Individual Service Plans (ISPs) Monitor residents' physical, emotional, and behavioral health Coordinate, with the nurse, medical and therapeutic services 2. Staff Supervision & Development Assist in the hiring, training, supervision, and evaluations for residential staff Develop staff schedules to ensure adequate coverage (24/7 operations) Provide coaching, performance feedback, and disciplinary action when necessary Ensure staff are trained in CPR, First Aid, medication administration, and mandated reporting Assist with caregiving responsibilities, including patient care 3. Compliance & Regulations Maintain compliance with Vermont Department of Disabilities, Aging and Independent Living (DAIL) regulations for Level 3 homes Ensure proper documentation, reporting, and recordkeeping Prepare for and participate in inspections, audits, and licensing reviews 4. Medication & Health Management Oversee medication administration systems and compliance Coordinate with nurses, physicians, and pharmacies Ensure proper storage, documentation, and administration of medications 5. Administrative Duties Manage program budgets, supplies, and household operations, including food services Maintain accurate records including incident reports, progress notes, and staff documentation Communicate regularly with families, guardians, and case managers 6. Safety & Environment Maintain a clean, safe, and therapeutic living environment Ensure adherence to fire safety, emergency procedures, and infection control protocols Conduct regular safety drills and inspections

PROFESSIONAL BEHAVIOR

Understands the Mission and Values of the Agency and the role of the individual employee in carrying out the mission. Adheres to the Code of Conduct. Demonstrates consistently the ability to use critical thinking skills for decision-making and problem solving. Demonstrates the ability to be self-directed; completes work and documentation in an organized and efficient manner. Demonstrates awareness of and adherence to agency policies and procedures. Maintains and conserves agency resources. Represents the agency in a professional manner both in appearance and behavior. Maintains patient, co-worker and agency privacy and confidentiality at all times. Follows the Agency Corporate Compliance Plan and the Agency HIPAA Regulations. Demonstrates the ability to communicate effectively with individuals and within groups. Demonstrates the ability to work collaboratively with individuals and within groups. Demonstrates adaptability, flexibility, self-control and maturity in job performance and behavior. Assumes responsibility for pursing and obtaining appropriate continuing education opportunities. Position Qualifications Education & Experience (1) At least a High School Diploma or equivalent AND completion of a State approved certification course AND (2) One of the following: a. At least an associates degree in the area of human services AND two (2) years of administrative experience in adult residential care; or b. Four (4) yeas of general experience in residential care, including two (2) years in management, supervisory or administrative capacity; or c. A current Vermont license as a nurse or nursing home administrator; or d. Other professional qualifications or experience related to the provision of healthcare services or management of healthcare facilities including, but not limited to, a licensed or certified social worker. For this qualification, approval of the specific qualification by the licensing agency is required. Skills & Competencies Strong leadership and team management skills Knowledge of trauma-informed care and behavioral support strategies Excellent communication and organizational abilities Ability to handle crisis situations calmly and effectively Certifications & Requirements CPR/First Aid certification (or ability to obtain) Medication Administration certification (per Vermont requirements) Valid driver's license and reliable transportation Background check clearance (including vulnerable populations) Working Conditions Full-time position; may require evenings, weekends, and on-call responsibilities Physically active role (may include lifting, assisting residents, and responding to emergencies)

DEGREE OF DISRUPTION TO ROUTINE, OVERTIME

Disruption of routine is to be expected frequently. Occasional overtime is required.

SAFETY HAZARDS IN JOB

Possible infections from patients and their home settings. Exposure to potentially hazardous secretions or environments. Possible auto accidents, hazardous winter driving conditions.

Pay:

From $62,400.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person