Clinical Nurse Manager

Clinical Nurse Manager United Health Centers - 5.0 Winston-Salem, NC Job Details Full-time 3 days ago Benefits Free parking Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 403(b) Life insurance Malpractice insurance Qualifications Customer communication RN License Administrative experience Bachelor's degree Staff training Organizational skills

Full Job Description Division:

Clinical Department:

Clinical Position Title:

Nurse Manager Reports To:

Chief Medical Officer Population Served:

United Health Centers (UHC) provides access to high-quality, affordable, comprehensive healthcare for all individuals and families, regardless of their insurance status or their ability to pay.

Summary:

Ensures the UHC medical centers remain financially sustainable while delivering good customer service. Makes key business decisions and oversees day-to-day clinical operations. Works to expand medical centers to make it more profitable and better meet the needs of the local community.

Clinical Nurse Manager Job Duties:

Provides twice a month training for CMAs and updates clinical skills. Goes over monthly performance improvement for CMAs. Reviews inventory (i.e. vaccines, medical supplies and medications) Reviews provider schedule daily to ensure appropriate scheduling and decrease errors and assist with patient triage at front desk. Assist

CMO, QI/QA

nurse with patient complaints and offers feedback and solutions. Provides oversight to nurse care manager to ensure tracking of patient follow-ups; nurse care manager contacts hospital liaison to coordinate patient schedule post hospital or ER discharge. Perform weekly huddle with CMAs and shares organizational announcements. Will provide backup in event of staff shortage. Assist MAs with proper documentation of all metrics. Assist medical records with expediting request and ensuring documentation is in patient's chart prior to visit. Works with physicians and providers to develop business strategies and patient services. Designs and implements workplace procedures. Liaises with general practitioners, nurses, and other medical practice employees to ensure they have necessary support. Manages practice and department budgets. Oversees daily practice operations, including appointment scheduling, billing procedures, debt collections, cleaning, security, and occupational health and safety. Controls the supply of medications and medical equipment. Manages patient records and IT system. Evaluates appointment procedures and patient services. Recruits, trains, and supervises new clinical administrative employees (i.e. patient navigator, patient coordinator) Recruits new patients. Interacts with patients and gains customer feedback about the practice. Addresses patient complaints in a compassionate and timely fashion Manages the production of patient brochures, newsletters, and other correspondence. Monitors practice's progress in meeting government targets. Administration and Oversight Track CPR certification to ensure clinic follows all State and Federal regulations. Maintain order and track medical supplies for the inventory order of office supplies. Responsible for the completion and coordination of incident reports for the clinics. Conduct the annual maintenance review of all medical equipment and make recommendations to Chief Medical Officer. Schedule pharmaceutical rep/vendor appointments for the clinics. Track and audit patient data for quality initiatives as required. Coordinate patient quality survey with corporate compliance and Administrative. Attend internal and external meetings on behalf of the Medical Director as directed. Other Duties as assigned. Non-Essential Job Functions Attend and participates in staff meetings and in-services as assigned. Adhere to and support UHC's policies, practices and procedures. Accept assigned duties in a cooperative manner and perform all other related duties as assigned by supervisor. Work scheduled shifts. Serves as liaison between clinical staff and other areas within the facility at large, and as an advisor to other disciplines. Formulates, interprets, and carries out practice policies and resolves operational problems and keeps lines of communication open with clinical staff and physicians to ensure high productivity. Assist with the development of policies, procedures, and protocols for operations and personnel systems and objectives. Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and works closely with administration in developing and operating within defined departmental budget. Provides statistical data and reports. Coordinates the purchase of medical supplies, drugs and other office supplies. • People Person, Strong Oral and Written Communication Skills, Problem Solving Skills, Organizational Skills. Leadership Skills, Management Skills and Experience. Experience with

FQHC/RHC

is a bonus. Knowledge of Relevant Software, Computer Literacy, Budgeting Skills, Accounting Skills and Analytical Skills. Experience with eClinicalWorks is a bonus. Ability to Work as Part of a Team. Health and Safety Knowledge. Bachelor's or Master's Degree in

Business or Health Management Registered Nurse Degree FLSA:

ExemptUnited Health Centers is an

Equal Opportunity Employer Job Type:

Full-time Benefits:

403(b) Dental insurance Disability insurance Employee assistance program Free parking Health insurance Life insurance Malpractice insurance Paid holidays Paid time off Vision insurance

Education:

Bachelor's (Preferred)

License/Certification:

RN License (Preferred)

Work Location:

In person