Admin Optometric Technician

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Admin Optometric Technician Department:

Optometry | Main Clinic Join The Ohio State University College of Optometry and become part of a team dedicated to providing exceptional patient care, advancing vision health, and supporting the education of future optometrists. As an Administrative Optometric Technician, you will play a vital role in creating a positive patient experience while supporting the daily operations of our nationally recognized clinical services. The Admin Optometric Technician plays a critical role in clinic operations and financial management, supporting both patient flow and administrative compliance across the College of Optometry's clinical services. 1. Patient Encounters & Access Triage phone, in-person patient encounters, and patient secure-messaging detailing visual and ocular complaints, and ocular emergencies. The Coordinator will make independent decisions regarding scheduling appointments in the appropriate clinic service to maintain full clinic schedules. Provide comprehensive patient services, including assisting with patient arrivals, appointment check-in and check-out, and interfacing with phone call management software. Understands and explains eye examination procedures and fees to patients, answers patient prescription-related questions, and answers patient questions based on medical record information. Responds to spectacle, contact lens, and medication/medication refill requests in person, over the phone, and through the online portal from patients and attending optometrists. 2. Revenue Cycle Management Responsible for arranging and verifying insurance coverage, prior authorizations, and vouchers. Provide patient check-out services by re-verifying insurance, processing patient billing and coding for accurate optometric procedures and diagnostic codes, and collecting exam fees and co-pays. Post payments for services and materials, determine patient and insurance responsible balances, and accurately enter adjustments, refunds, and discounts in the Compulink software. 3. Supply Coordination Process incoming optometry student and patient supply and trial contact lens orders. Interface with laboratories for stock and specialty orders to track fulfillment, warranty, exchange, returns, and credits. Provide supply invoice documentation to the accountant for payment processing. 4. Medical Records & Compliance Understand HIPAA policy and present HIPAA information to patients. Understand HIPAA and ensure data entry of confidential patient information. Support Medical Records Department daily operations in accordance with state/federal regulations and college/university procedures governing medical records handling. Prepare and review medical records and prescriptions for completeness and accuracy, scan documents/images into the Electronic Health Record (EHR), and conduct quality reviews. Performs Release of Information duties in a secure and confidential manner. Communicates with other medical providers regarding patient care and referrals; delivers and retrieves records. Provides copies of receipts and prescriptions (Rx's) to patients and obtains Rx acknowledgements from patients. 5. Administrative and Operational Support Responsible for maintaining the consult room and front office space to ensure all spaces are appropriately stocked, organized, clean, and up to date. May perform these duties in other departments such as, Medical Records, Vision Rehabilitation, Contact Lens, Binocular Vision/Pediatrics, Vision Therapy, Advanced Ocular Care, and Eyewear Gallery. Performs other Administrative duties as needed.

Minimum Class Requirements Per CCS Class Specs:

High School Diploma or GED Desired Experience:

One year of experience in an optometric or health care setting is desired PC Knowledge and interpersonal, verbal, and written communication. Graduate of a two- year optometric technician program, optician, or apprentice optician Knowledge of practice management software Understanding of medical and administrative procedures.

Additional Information:

Pay Rate:

$15.15- $19.79 Salary offer will be determined from candidate education, experience, internal equity, and budget.

FUNCTION

Finance

SUB-FUNCTION

Revenue Cycle Services

CAREER BAND

Individual Contributor- Technical

CAREER LEVEL

T1

Location:

Optometry Clinic (1041)

Position Type:

Regular Scheduled Hours:

40

Shift:

First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. At Ohio State, you'll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that's right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you'll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you're part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America's leading academic health centers. We're a team of dedicated colleagues with access to boundless resources that support you. Review the Frequently Asked Questions for details on using Workday and submitting your application.