Optical Administrative Assistant / Optician Assistant

Optical Administrative Assistant / Optician Assistant FECC Eye Care & Optical (Westford) Westford, MA Job Details Full-time $20 - $24 an hour 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Employee discount Paid sick time Qualifications Optical experience Customer service High school diploma or GED Medical administrative support Attention to detail Organizational skills Handling patient inquiries Full Job Description Optical Administrative Assistant / Optician Assistant (Full-time) About Us Family Eye Care Center & Optical Gallery is a physician-led, family-owned ophthalmology and eye care practice serving Westford and the surrounding communities for more than 30 years. Our practice combines comprehensive medical eye care, advanced diagnostic technology, and a patient-first approach in a modern, collaborative clinical environment. Our team includes ophthalmologists, optometrists, technicians, opticians, and administrative professionals who work together to provide an exceptional experience for both patients and staff. As our practice continues to grow, we are focused on building a strong team culture centered around professionalism, collaboration, reliability, and outstanding patient care. About the Role Family Eye Care Center & Optical Gallery is seeking a detail-oriented and dependable Full-Time Optical Administrative Assistant / Optician Assistant to join our Optical Gallery team. This position plays an important role in supporting the day-to-day operations of our optical laboratory and eyewear fulfillment process. The ideal candidate is highly organized, proactive, and comfortable managing multiple ongoing jobs while maintaining a high level of accuracy and attention to detail. This role works closely with patients, opticians, eyewear vendors, outside laboratories, and practice leadership to help ensure a smooth and positive eyewear experience for every patient. Candidates with prior customer service experience and medical office experience are strongly preferred. Optical experience is helpful but not required. What You'll Do Manage eyewear orders from placement through patient pickup Monitor active jobs and work with outside laboratories to resolve delays, errors, or other issues Communicate with patients regarding order status, delays, and pickup availability Order frames and assist with inventory management activities Maintain organized frame boards, displays, and optical laboratory supplies Maintain accurate records and documentation related to eyewear orders and inventory Work closely with opticians, vendors, laboratories, and leadership to support daily optical operations Support additional optical and administrative responsibilities as needed What We're Looking For Exceptional attention to detail and organizational skills Strong communication and patient interaction skills Excellent phone etiquette and follow-through Ability to manage multiple ongoing tasks and priorities simultaneously Dependable, team-oriented, and proactive attitude Strong problem-solving skills and ability to identify issues before they impact patients Ability to work independently while maintaining a high level of accuracy Prior optical, medical office, or customer service experience preferred Why Join Our Team Join a respected, well-established eye care practice with a strong reputation in the community Be part of a collaborative and supportive optical team within a respected Optical Gallery known for its extensive selection of premium eyewear and commitment to exceptional patient care Play an important role in delivering an exceptional eyewear experience for our patients Work closely with experienced opticians, leadership, vendors, and laboratory partners Opportunities for long-term professional growth and development within the practice Competitive compensation and benefits based on experience and skill level Be part of a growing organization that continues to invest in patient care, technology, and team development Position Details Full-time position In-person role Competitive pay based on experience Benefits include paid time off, paid holidays, paid sick time, health insurance, dental insurance, 401(k), employee discounts, and more Opportunities for long-term professional growth within the practice If you are organized, dependable, detail-oriented, and interested in contributing to a professional and patient-focused medical practice, we would love to hear from you.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Education:

High school or equivalent (Required) Ability to

Commute:

Westford, MA 01886 (Required)

Work Location:

In person