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Job Description
Job description: Keeton Vision Care, a Performance Eyecare office, is looking for a hands on, goal oriented leader who loves people, drives results, and keeps a busy optometry office moving. This is not a "sit in the back and supervise" position. Our Team Leads work alongside the team in all areas of patient care, including front desk, clinical flow, optical, patient communication, and daily office operations. We are looking for someone who can lead with both heart and backbone. The right person will care deeply about the patient experience, hold the team accountable, help the office reach goals, and jump in wherever needed. Our Culture At Performance Eyecare, we work hard, care deeply, and believe the patient experience matters just as much as the eye exam itself. We are a fast paced, people focused practice where teamwork is everything. Some days are busy, some days are unpredictable, and some days require everyone to jump in wherever needed. The right leader does not wait to be asked. They see what needs to be done and help move the office forward. Our culture is built around our
PERFICARE
values: Positive attitude Enthusiastic energy Reliable follow through Flexible mindset Inquisitive problem solving Caring patient service Accountable ownership Respectful communication Empowered leadership We believe in relationships, not transactions. Patients should feel welcomed, heard, and cared for, even when the day is busy or the schedule is tight. What You'll Do Lead the daily flow of the office Support front desk, phones, scheduling, check in, and checkout Help with pretesting and clinical flow when needed Assist patients with eyewear, lens options, and optical sales Coach team members on communication, service, and follow through Help resolve patient concerns with empathy and ownership Monitor office goals including: Patient volume Optical sales Contact lens sales Recall Patient experience- patients come first Work directly with doctors and team members to keep the day running smoothly Step in wherever the team needs support Lead from the front, not from the back office What We're Looking For Goal oriented and motivated by results Patient focused and service driven Positive, reliable, and accountable Calm under pressure Comfortable working in all areas of the office Strong communicator with patients, doctors, and team members Able to coach others without talking down to them Flexible, organized, and solution focused Willing to take ownership and follow through Able to balance schedule flow with patient relationships What Leadership Means Here Our leaders do more than manage schedules and enforce rules They set the tone for the office They protect the schedule while also protecting the patient relationship They look for solutions before saying no They communicate clearly and professionally They support the team and jump in where needed They help patients feel cared for, even when the day is busy They understand that goals matter and patient experience matters too This Role May Not Be for You If… You prefer to manage from the back office instead of being hands on You are not comfortable jumping into front desk, clinical flow, optical, phones, or checkout when needed You do not enjoy working toward goals or being held accountable to results You prefer rigid rules over using good judgment and finding solutions You are uncomfortable coaching team members in real time You do not enjoy a fast paced, people focused environment You believe patient concerns are interruptions instead of opportunities to help You are looking for a quiet, predictable role with little interaction Experience Preferred Previous leadership or team lead experience preferred Optometry, optical, medical office, dental, retail, hospitality, or customer service experience is a plus Optical experience is preferred, but we are willing to train the right leader Computer and phone skills required Strong communication and problem solving skills required Schedule & Benefits Full-time position Monday through Friday, no weekends Competitive pay based on experience Paid time off Paid holidays
Monthly Bonus and Quarterly Team Competitions Work Hard, Play Hard:
team outings and celebrations Health, dental, life and other insurance options 401(k) with company match Free eye exams and eyewear benefits, plus family benefits Training and growth opportunities Apply Ready to lead from the front, bring the energy, and help create an office patients love coming back to? Submit your resume and tell us what makes you the kind of leader who can motivate a team, jump in where needed, and turn a busy day into a great patient experience.
Pay:
$50,000.00 - $60,000.00 per year
Benefits:
Employee discount Health insurance Vision insurance
