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Optical Support Specialist
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Heights Eyecare
Billings, MT (In Person)
$38,480 Salary, Full-Time
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Job Description
Optical Support Specialist Heights Eyecare - 2.9 Billings, MT Job Details Full-time $17 - $20 an hour 4 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Professional development assistance Qualifications Computer operation Customer communication Teamwork Computer literacy High school diploma or GED Medical records Organizational skills Computer skills Time management Full Job Description Optical Support Specialist Job Summary The Optical Support Specialist provides administrative, operational, and customer service support to ensure the efficient daily operation of the optical department. This role assists opticians, optometrists, and patients by coordinating patient services, managing eyewear orders, maintaining inventory, and delivering an exceptional customer experience. The ideal candidate is organized, detail-oriented, and passionate about helping patients receive high-quality vision care. Key Responsibilities Greet and assist patients in a friendly, professional manner. Schedule appointments and maintain accurate patient records. Process eyewear orders and communicate with optical laboratories to ensure timely delivery. Inspect completed eyewear for accuracy and quality before dispensing. Adjust, repair, and perform basic maintenance on eyeglasses. Maintain inventory of optical supplies. Keep the optical dispensary clean, organized, and well-stocked. Educate patients on eyewear care, contact lens care, warranty information, and product features. Process payments and maintain accurate financial transactions. Collaborate with opticians, optometrists, and other staff to ensure a seamless patient experience. Adhere to all HIPAA regulations and company policies regarding patient confidentiality. QualificationsRequired High school diploma or equivalent. Excellent customer service and communication skills. Strong organizational skills with attention to detail. Basic computer proficiency and ability to learn practice management software. Ability to multitask in a fast-paced environment. Professional appearance and positive attitude. Preferred Previous experience in an optical practice, healthcare office, or retail environment. Knowledge of vision and optical terminology. Experience with electronic health records (EHR) or optical management systems. ABO certification or willingness to obtain certification (if applicable). Skills Customer service excellence Communication and interpersonal skills Organization and time management Problem-solving Attention to detail Team collaboration Basic eyewear adjustments and repairs Inventory management Physical Requirements Ability to stand for extended periods. Ability to lift up to 25 pounds. Manual dexterity to handle small optical tools and eyewear. Ability to work at a computer and perform repetitive tasks. Work Environment This position is based in an optical clinic. The Optical Support Specialist works closely with patients and clinical staff in a professional, patient-focused environment. Benefits Competitive salary Health, dental, and vision insurance Paid time off and holidays Retirement savings plan Employee discounts on eyewear Ongoing training and professional development opportunities