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EMS Liaison

Job

City Ambulance Service

Odessa, TX (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/7/2026

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Job Description

EMS Liaison City Ambulance Service
  • 3.
3 Odessa, TX Job Details Full-time 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications City street navigation Computer operation Teamwork Phone communication EMT Certification Map reading Administrative experience High school diploma or GED Dispatching Productivity software Client interaction via phone calls Full Job Description
JOB SUMMARY
  • Schedule:
    10am-6pm
  • City Ambulance Service is seeking an EMS Liaison responsible for supporting our hospital partners and our Logistics department in providing support through professional, friendly, and accurate phone interactions and arranging of emergent and non-emergent ambulance transports.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Be a part of a 24/7 operation
  • EMS Liaison will actively work to improve collaboration, integration, and coordination with area EMS services
  • Serve as a Liaison between the Hospital and City Ambulance on issues related to EMS and Hospital operations
  • Actively participate in internal and external meetings related to advancement of City Ambulance service line
  • Manage and grow business relationships with the assigned hospital
  • Assist the Hospital with administrative functions: Affiliation Agreement management and coordination EMS Care investigations EMS Medical Director/Service/Provider relationships and patient reporting Coordinate EMS educational classes for hospital staff
  • Operates through the assistance of a Computer Aided Dispatch (CAD) system and a multi-telephone line system
  • Responsible for receiving and assigning emergent and non-emergent ground EMS transport efficiently to field personnel
  • Recognizes critical situations and alters supervisor on complicated and unusual situations
  • Builds relationships with clients and field personnel
  • Assist marketing team as needed Other duties as assigned
REQUIRED SKILLS
  • Ability to communicate effectively and concisely
  • Proficient with Microsoft Office Suite
  • Commitment to teamwork and assisting colleagues in achieving company goals
  • Ability to think independently, to find creative solutions
  • Availability to work nights, weekends, weekdays, and holidays
  • Confident phone presence
  • Map reading skills, including online mapping programs
  • General geographic knowledge of Houston and surrounding cities
Education:
High School or equivalent (Required)
Experience:
  • Customer service: 3 years (Preferred)
  • Logistics:
    3 years (Preferred) Shift Availability
  • Insurance Prior Authorization (Required) EMT-License is a plus!
Job Type:
Full-time Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Prior Authorization:
1 year (Required)
License/Certification:
EMT Certification (Preferred)
Work Location:
On the road