Hospital Liaison

Hospital Liaison The Center at Arrowhead - 2.3 Glendale, AZ Job Details 12 hours ago Qualifications Healthcare dispute resolution In-person patient registration Patient question and concern management Patient resource coordination Intake Maintaining patient confidentiality Brochures Property showing Patient demographics Patient complaint handling Healthcare provider promotion Patient safety Data summary reports Conducting guided tours Patient transport coordination Patient data collection Recruitment marketing material development Marketing Entry level Patient family support Customer complaint resolution

Full Job Description About Us :

The Center at Arrowhead is a skilled nursing facility that serves patients needing physical rehabilitation and/or complex nursing care. Our highly qualified, caring staff provides care in a beautiful, hotel like atmosphere to help our patients achieve strength and functionality. Skilled-nursing care, family involvement, psychological care and discharge planning complement a well-rounded, individualized program and encourages each patient's transition to their highest functional level. With state of the art equipment and unparalleled comfort and amenities, our physician-driven care plan is designed to maximize the quality of our care.

Job Description:

The primary purpose of this position is to admit patients to our facility by adhering to admitting guidelines

Job Duties and Responsibilities:

Maintains admission guidelines and participates in team meetings to discuss opportunities for improvement Markets programs and facilities by preparing and providing informational brochures; writing and placing advertisements; answering questions; conducting tours. Obtains applicant information by requesting completed applications and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria. Screens patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients; Admits patients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation. Resolves patient/family dissatisfactions by investigating concerns; communicating with proper support team to address concerns Prepares admissions reports by collecting, analyzing, and summarizing data and trends. Keeps patients safe by following safety policies, procedures, and regulations. Protects organization reputation by keeping information confidential. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.