PAT NAVGTR NON-CLIN III CX_Ltd

PAT NAVGTR NON-CLIN III CX

_Ltd University of California San Francisco - 4.1 San Francisco, CA Job Details Full-time 14 hours ago Qualifications TJC Computer operation Microsoft Excel Patient question and concern management Microsoft Outlook In-person customer service Patient advocacy Patient complaint handling Windows Medicare regulations Customer engagement Project management software Working with individuals from diverse cultural backgrounds Medicaid regulations Medicaid Patient counseling Cross-functional collaboration Medical terminology

Full Job Description Job Summary:

Providing supportive linkage to health care services and rendering dedicated and ongoing assistance to patients to stay engaged in HIV care, are important interventions to improve overall health outcomes of people living with HIV and patients who are at risk of HIV acquisition. Both patients who are newly diagnosed with HIV and patients who are entering a health system benefit from enhanced and individualized support while linking and engaging with a health care system. As strong engagement in both HIV care and preventative services has been shown to improve health outcomes, patients with HIV and those at risk of HIV acquisition will continue to need support and guidance to optimize health outcomes. The HIV and Prevention Care Coordinator plays a critical role, working closely with clinical care teams in order to assist patients in obtaining timely, essential, and appropriate HIV and preventative medical and psychosocial services to optimize health outcomes and prevent HIV acquisition for patients at risk of HIV acquisition. The HIV and Prevention Care Coordinator will work closely with clinical teams to assist patients with linkage to care, provide engagement interventions for patients who are at risk of falling out of care, assist with navigation of patients to care, provide adherence counseling, conduct follow-up outreach in person, by phone, or other electronic means, and liaison with clinical service providers to address specific health concerns. Other contributions will include assisting with the development, modification, and implementation of HIV care and preventative protocols, reviewing patient charts, and entering/tracking patient data via electronic health records and other data systems. The HIV and Prevention Coordinator will perform work at the ZSFG Campus and in the community within the City and County of San Francisco. We strongly encourage candidates who hold ethnically, culturally, and sexually diverse identities to apply.

Required Qualifications:

Bachelor's degree in related area and three or more years of relevant experience and / or equivalent experience / training. Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved Excellent customer service skills, working with a high volume and high expectations customer base. Ability to support patients with a wide variety of clinical and non-clinical needs Ability to work in a complex, multi-divisional environment with the skills to establish priorities, set objectives and achieve stated goals. Ability to utilize project management tools. Excellent analytical and problem-solving skills Clear and concise communication skills to teach patients about complex, sensitive clinical issues. Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area Experience working with ethnically, culturally, and sexually diverse populations. Ability to travel and work among various clinics within San Francisco Excellent oral and written communication skills Ability to work independently and as a team member Strong organizational skills and attention to detail Excellent oral and written communication skills

Preferred Qualifications:

California HIV Test Counseling Certification Experience working with people living with chronic illness, substance users, or persons with mental health diagnoses Knowledge of HIV/STD treatment and prevention with a focus on harm reduction. Work experience in a health care organization Ability to learn Electronic Medical Records (EMR), disease registry and other information systems in a short time frame