Patient Navigator

Patient Navigator Santa Ana, CA Job Details Full-time $17 - $20 an hour 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Collaborate with healthcare professionals Some college Computer operation Spanish Patient flow optimization Vital signs Insurance prior authorization Financial transaction processing Phone communication Computer literacy Intake Greeting customers Processing cash transactions English Medical scheduling High school diploma or GED Medical administrative support Medical records Telehealth experience Patient interaction Managing patient records Care coordination Communication skills Entry level Client interaction via phone calls Full Job Description Job Overview We're looking for a medical assistant team member who will be the first friendly face patients see when they walk in. This role is perfect for someone who is organized, people-oriented, and bilingual (Spanish/English preferred). You'll help patients get the care they need by scheduling, greeting, and guiding them through clinic processes, while also supporting smooth day-to-day clinic operations. Great entry level position to a growing team working on whole person care with a multi-disciplinary team (fitness instructor, nutritionist, doctor, mental health providers, and case managers. You will also have the opportunity for free training as a CHW (Community Health Worker).

Responsibilities:

• Greet patients warmly and check them in for appointments, take vital signs, room patients (in person and telehealth visits)
• Collect patient co-pays and payments at check-in; provide receipts and document transactions
• Verify insurance coverage, eligibility, and prior authorizations prior to visits
• Schedule, confirm, and reschedule appointments; coordinate provider calendars
• Help patients complete intake forms and consents; review for accuracy and completeness
• Answer and return phone calls, voicemails, and emails in a professional, courteous manner
• Maintain organized patient records (electronic and paper as needed)
• Work closely with other staff to assure smooth patient flow and reduce patient wait times
• Communicate with the biller or clinic manager regarding payment or insurance issues
• Assist with basic patient navigation: explain clinic processes, provide resource handouts, and connect patients with case managers or clinicians as needed
• Follow up on "no show" patients daily
• Communicate patient complaints or operational problems to the Clinic Manager
• Pitch in with other small-team tasks as needed—at DPHC, we support each other

Qualifications:

• High school diploma or equivalent required; some college preferred.
• Previous experience in healthcare, customer service, or front desk or back office roles is a plus.
• Bilingual English/Spanish strongly preferred
• Comfortable using computers, scheduling systems, and basic office software.
• Strong communication and interpersonal skills.
• Detail-oriented, dependable, and able to multitask in a busy clinic environment.

Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person