Patient Relations Specialist

Patient Relations Specialist Rancho Health MSO, Inc - 4.0 Temecula, CA Job Details Full-time $26 - $28 an hour 1 day ago Qualifications Customer communication Staff supervision Team supervision High school diploma or GED Productivity software Task assignment

Analytics Full Job Description Job Summary:

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The Patient Relations Specialist plays a pivotal role in the daily operations of our Patient Relations team, focusing on Patient Growth. This involves reaching out to potential senior patients, providing a warm welcome, and assisting them in connecting with their insurance to help enroll as patients. Additionally, the role encompasses addressing and resolving minor issues for existing patients through problem-solving calls, while escalating more significant matters through the proper channels. In addition to these responsibilities, the role involves proactive outreach to potential leads, diligent follow-up, coordination of patient email campaigns, active participation in hosting In-Person Senior Events, and undertaking other assigned duties. This multifaceted position is crucial in ensuring a positive and seamless experience for our patients while contributing to the overall success of our healthcare services.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for overseeing lead management, ensuring adherence to lead nurturing policies, and actively participating in the development of lead policies and procedures. Demonstrate strong multitasking skills by effectively managing multiple priorities and deadlines, while maintaining flexibility to adapt to new challenges and dynamic business needs as they arise. Manage and maintain workflow within CRM/Marketing Management tools, serving as the primary point of contact for CRM support. Assist in planning, organizing, and hosting events, ensuring smooth execution and positive experiences for attendees. Comfortable with public speaking to engage audiences and represent the organization effectively when required. Take charge of the prioritized outreach list in CRM, tracking leads, inquiries, and patient acquisitions. Regularly process CRM data, generating reports on lead, switch, and attribution data for marketing leadership. Conduct audits of lead sources for accuracy and collaborate on strategic initiatives with front office staff and care teams to raise awareness of PR services. This role involves a comprehensive approach to lead management, ensuring smooth operations and strategic alignment with organizational goals.

Required education and experience:

The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum Education required:

High school diploma or equivalent.

Minimum Experience Required:

1 year of customer service experience.

Minimum Knowledge and Skills Required:

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a fast-paced environment. Proficient with Office 365 or related software (Intermediate).

Travel:

5 %

Work Authorization :

Must be authorized to work in the United States.