Care Navigator

Job Description Help for Job Description. Opens a new window. Care Navigator Needed

• Join Avante Skilled Nursing and Rehabilitation Center!

Are you a dedicated professional with a passion for ensuring top-tier patient care? The newly renovated and newly opening Avante at Orlando Skilled Nursing and Rehabilitation Center is seeking a Care Navigator to be Responsible for developing and maintaining strong relationships with physicians and community-based referral sources. Increasing Medicare and overall census in the building. Reviewing and collecting data for the appropriateness and needs of prospective residents. Represent the facility by participating in community functions, events and fund raisers. If you're looking for a role that truly makes an impact, we invite you to join our compassionate and driven team! Why Avante? At Avante, we believe in providing the highest quality of care to our residents while fostering a supportive and rewarding work environment for our team.

Benefits You'll Love:

Competitive Compensation Comprehensive Insurance Coverage (Medical, Dental, Vision and more!) Strong Retirement Plan for Your Future Paid Time Off & Holidays to Recharge Tuition Reimbursement

• Invest in Your Education Health & Wellness Programs to Keep You Feeling Your Best Employee Recognition Programs
• Win prizes & an annual cruise! A Collaborative Work Environment
• We value your voice! (Employee surveys, check-ins, & town halls) Advancement Opportunities
• Grow Your Career with Us!

What we are looking for:

• Must possess a thorough knowledge of principles of effective communication, mass media, advertising, policies, education, community relations, demonstration, organization structure, social and activity services, government relations, etc., as they relate to nursing facility operations.
• Must possess the ability to plan, organize and effectively present ideals and concepts to community groups/agencies.
• Must possess the ability to communicate effectively, orally and in writing.
• Must possess the ability to assimilate information from a variety of sources, analyze information and make recommendations to the Regional Director of Sales and Marketing and the Administrator.
• Must possess the ability to establish, implement and maintain effective marketing and public relations programs.
• Valid Driver's License and reliable vehicle.
• Ability to work flexible hours and weekends as needed.
• Proficient in Microsoft Outlook, Word, Excel, and preferably CRM systems for referral tracking.
• Must be at least eighteen (18) years of age.
• Must be able to read and write and follow oral instructions and directions in English.

Essential Job Functions:

Responsibilities include but are not limited to the following:

• Build and maintain strong, collaborative relationships with the Hospital Case Managers, Discharge Planners, Social Works, Preferred Provider Network Leadership, Physicians and their office staff, and Accountable Care Organizations.
• Expand referral networks through consistent engagement with assisted living facilities, home health agencies, retirement communities, and senior centers.
• Develop and maintain strong relationships with area Physicians and maintain good communication. Recruit new Physicians to follow residents in the facility as Attending Physicians.
• Review and data collected on prospective residents by reviewing their medical, physical and psychosocial needs. Coordinate with Internal Admissions Coordinator.
• Develop and execute a Marketing Action Plan (MAP) with measurable monthly, quarterly, and annual objectives.
• Accurately maintain, in coordination with the Internal Admission Coordinator, a Daily Inquiry & Referral Tracking log. (DIRT)
• Communicate and update the Internal Admissions Coordinator and nursing team on prospective admissions and anticipated admission dates, times and special needs.
• Work in conjunction with the Internal Admissions Coordinator and nursing team to assure a smooth transition of all admissions.
• Conduct facility tours.
• Become and maintain an active member of community organizations.
• Arrange periodical in-services with referral sources to keep them informed of the services the company provides.
• Attend community net-working meetings to maintain informed of changes in the community as well as keep informed of what our competitors are doing.
• Ordering and distributing marketing supplies to the community and referral sources.
• Organize health fairs, open houses and community lectures.
• Increasing & maintaining census on and above budget requirements.
• Follow-up daily with referrals and update records with any changes on their medical status.
• Consistently achieve and exceed census goals in alignment with budget requirements and key performance indicators (e.g., referral conversion rates, admission timelines).
• Provide timely and professional follow-up with referral sources regarding acceptance decisions or additional information requests.
• Crosstrain and become familiar with the job duties and responsibilities of the Call Center Coordinator and the Internal Admissions Coordinator.
• Ensure all marketing and referral activities are compliant with state and federal regulations, including CMS and HIPAA guidelines.
• Must be able to always work in a constant state of alertness and in a safe manner.