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Care Navigator
Job
Empath Health
Bradenton, FL (In Person)
Full-Time
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Job Description
Job Description Help for Job Description. Opens a new window. Tidewell Hospice, a part of Empath Health is seeking a Care Navigator (Customer Service Rep) to join our team responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care. Maintains excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us internally and externally.
Schedule:
5 days a week, one weekend day per week Since 1980, Tidewell Hospice has proudly served families across southwest Florida with compassionate, dignified care. As a member of Empath Health, we help patients with advanced illness live meaningfully while supporting their families with warmth, expertise, and respect. What you'll Do- Provides for optimum access to Empath Health Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
- Facilitates appointments through effective triage using Care Navigation protocol to the program that best meets the patient's needs.
- Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient's electronic medical record (EMR) consistently, accurately and in real time.
- Able to provide contact information for Hospices located outside of Empath Health service areas as appropriate.
- Maintains patient and family confidentiality at all times while allaying fears and concerns through calm, empathetic and compassionate listening skills. Why Join Empath Health?
Earn Competitive Pay:
Your skills and contributions are recognized and rewarded.Benefits & Wellness:
Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.Industry-Leading PTO:
5+ weeks to rest, recharge, and live your Full Life.Grow Your Career:
CEU support, tuition reimbursement, and advancement opportunities.- Make a