Front Desk Representative

About Us FEM Women's Health is a growing healthcare organization dedicated to providing comprehensive care for women at every stage of life. Our services include iron infusions, vitamin therapy, and other wellness treatments in a safe, comfortable, and patient-centered environment. Our mission is to identify and treat iron deficiency and support women's overall health through high-quality, compassionate care. Our team is made up of experienced infusion nurses, advanced practice providers, and physicians who are committed to delivering excellent clinical outcomes alongside exceptional customer service. Job Overview FEM Women's Health is seeking a Front Desk Representative to join our team at our Hollywood/Cooper City Infusion Center in Broward County . This is a full-time, in-person position . The employee will be scheduled Tuesday through Saturday and will work on-site at the infusion center. This role is patient-facing and will focus on supporting daily front desk operations, greeting and assisting patients, answering phone calls, managing patient flow, and helping ensure a smooth and welcoming experience for every patient. The ideal candidate will provide exceptional customer service, remain organized in a fast-paced healthcare environment, and support the daily operations of a growing infusion center. Schedule This is a full-time, in-person position.

The expected schedule includes:

Tuesday through Saturday Clinic hours are 8:30 AM to 5:00 PM Duties Greet and welcome patients in a friendly, professional manner Answer phone calls and direct them appropriately Assist with patient check-in, check-out, and payment collection Support patient scheduling, confirmation calls, and follow-up communication Maintain a clean, organized, and presentable front desk area Respond to patient inquiries and provide accurate information Assist with patient flow throughout the clinic day Assist with administrative tasks such as ordering office supplies and maintaining inventory Utilize phone systems and EMR/eClinicalWorks to manage patient flow and communication Complete additional administrative duties as assigned Skills & Qualifications Strong administrative and organizational skills Excellent phone etiquette and communication skills Customer service-focused with a positive, professional demeanor Ability to multitask in a busy, patient-facing environment Computer literacy with the ability to learn and use multiple systems Familiarity with eClinicalWorks preferred, but not required Previous experience in a medical office front desk role preferred This position offers an opportunity to work in a collaborative, patient-focused environment where customer service and quality care are top priorities. If you enjoy working with people and being part of a growing healthcare team, we encourage you to apply.

Pay:

$18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person