Care Coordination Representative I

Care Coordination Representative I Leon Medical Centers - 4.1 Miami, FL Job Details 14 hours ago Qualifications Patient scheduling systems Patient question and concern management Phone communication Client inquiry handling Patient complaint handling Assisting medical staff Phone call screening Patient transport coordination Hospital scheduling management Telephone systems Phone triage Clinical confidentiality policies Care coordination Patient scheduling via phone Entry level Full Job Description SUMMARY The Care coordination Representative I is responsible for coordinating patient's appointment with their physicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Schedules and cancels physician, diagnostic tests, therapy, invasive procedures, surgeries, internal and external appointments. Records time and date of physician appointments in computer system. Calls patient if there are any changes in the appointment schedule. Use work queues to schedule all types of appointments. Coordinates transportation services if needed, including confirmation. Contacts patients to advise them of upcoming appointments and changes. Records patient communications, including resolution or actions taken. Receives calls and or transfers callers to appropriate party following established conferencing procedures. Whenever possible, resolves questions directly so that patient receives prompt satisfaction. Works timely with providers and insurance to provide appropriate appointment date to our patients Provides excellent service to our callers that consistently exceeds expectations. Shows genuine concern for the caller's needs and problems; maintains open channels of communication for feedback, compliments, and complaints; provides a level of comfort to the caller in showing them that they are dealing with a well-trained professional. Takes messages for all center physicians and external providers Performs a variety of clerical tasks. Complies with Leon Medical Centers policies and procedures and maintains confidentiality of patient in accordance with state and federal laws. Receives and screens any customer inquiries and complaints in a professional, courteous, and caring manner. Follows department policies and procedures.