Patient Navigator

The Patient Navigator will serve as a liason for the patient, provider, and Akumin. They will assist in scheduling exams, obtaining prior authorizations, burn CD's, print reports, help with obtaining prior patient records for imaging, follow up on outstanding reports etc. Specific duties include, but are not limited to: Ensures patient satisfaction by providing excellent service by ensuring ease of appointment scheduling. Works with case managers to ensure that reports are available and uploaded in time for patients follow up appointments. Works with case managers on addendums, and direct contact between provider and radiologist. Obtain preauthorization and/or predetermination for imaging procedures from insurance companies. Provides supporting documentation for all insurance appeals and denials. Other duties as assigned.

Position Requirements:

High School Diploma or equivalent experience. CPR Certification. 1 year in medical/hospital setting

Interpersonal Skills:

Relationship building skills to work with all functional units of the organization effectively. Experience in working with demanding customers.

Communications Skills:

Effective communication skills; verbal, non-verbal and written

Team/Independent Worker:

Ability to works under pressure and while managing competing priorities Past experience in meeting/exceeding Service Level Agreements (SLA) turnaround time for assigned tasks, follow ups, and issues resolution to closure. Ability to make disciplined and timely decisions within in a timely fashion. Experience working in a collaborative team environment

Additional Qualifications & Experience:

Diligent attention to detail is essential due to the work environment. Past experience in ensuring ethical practice and maintaining confidentiality. Good customer service skills, Ability to multi task and prioritize.

Physical Requirements:

Standard Office Environment More than 50% of the time: Sit, stand, walk. Repetitive movement of hands, arms and legs. See, speak and hear to be able to communicate with patients. Less than 50% of the time: Stoop, kneel or crawl. Climb and balance. Carry and lift 10-20 lbs. Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability. Akumin opens the doors to an exceptional career in outpatient care. Recognized as a trusted national partner for hospitals, health systems, and physician groups, we provide comprehensive radiology and oncology services with a steadfast focus on patient care. Join our team to gain access to cutting-edge technologies, thrive in a supportive work environment driven by trust and collaboration, and embark on a rewarding journey of personal and professional growth. Contribute to shaping the future of healthcare by joining Akumin. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Akumin, we're proud to provide a comprehensive range of top-quality outpatient radiology and oncology services to health systems, hospitals, physician groups, and patients all across the country. Our offerings include state-of-the-art diagnostic imaging, pioneering radiation therapy methods, and personalized care plans created to meet each patient's specific needs. By collaborating with a diverse array of healthcare providers, we make certain our critical services are both accessible and effective, ultimately leading to improved patient outcomes and fostering the overall well-being of the communities we serve.