Patient Engagement Advocate

Hawaii Island Community Health Center Patient Engagement Advocate Make a Difference in the Patient Experience Hawaiʻi Island Community Health Center is seeking a compassionate, customer-focused Patient Engagement Advocate to support our commitment to exceptional patient care. In this role, you will serve as a key resource for patients and families, helping to address concerns, improve satisfaction, and support a positive healthcare experience throughout our organization. What You'll Do Provide outstanding customer service to patients and their representatives by phone, email, online messaging, and in person. Receive, investigate, document, and help resolve patient complaints, concerns, and feedback. Collaborate with clinic staff and leadership to improve patient experiences and service quality. Analyze patient feedback and survey data to identify trends and opportunities for improvement. Maintain accurate records and documentation while ensuring HIPAA compliance and confidentiality. Utilize electronic medical records and other systems to support complaint resolution and reporting. Participate in ongoing training and quality improvement initiatives.

Qualifications Required:

High school diploma or GED. At least 2 years of customer service experience. At least 1 year of experience in customer relations, conflict resolution, patient support, or a related field. Strong communication, problem-solving, and organizational skills. Ability to manage difficult situations professionally and respectfully.

Preferred:

Experience in healthcare or patient services. Degree in healthcare, business, psychology, or a related field. Experience with customer satisfaction, quality improvement, or leadership initiatives. Bilingual skills are a plus. What We're Looking For A positive, patient-centered professional who enjoys helping others. Strong conflict resolution and communication skills. Ability to work independently and as part of a team. Detail-oriented with excellent documentation and reporting skills. Commitment to HICHC's mission, values, and culture of service. Position Details Full-time, 40 hours per week

Non-Exempt Department:

Patient Experience Reports to: Patient Engagement Manager Join HICHC and help create positive, meaningful experiences for the patients and communities we serve