Patient Navigator

Provides education and emotional support to patients and helps guide them through the healthcare system. Serves as a single point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing supportive care services within BCH and in the community.

Key Responsibilities:

Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community- based resources to patients and families, providing documentation. Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services. May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation. Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services. Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source. Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data. Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Minimum Qualifications Education:

High School Diploma / GED is required. Bachelor's Degree is preferred. Human Services or other related fields of study preferred.

Experience:

A minimum of one year of closely-related experience is required. Experience with the clinic population or work with community resources is preferred.