Patient Resource Specialist

Patient Resource Specialist

PACKARD HEALTH INC - 3.6

Ann Arbor, MI Job Details Part-time | Full-time 1 day ago Benefits Health insurance Qualifications Conducting community outreach projects Spanish Medicare Maintaining patient confidentiality Medical office experience Healthcare Administration Local agency collaboration Patient advocacy Mid-level Patient service High school diploma or GED Medical records Bachelor's degree in healthcare administration Networking through strategic partnership building 1 year Managing patient records Associate's degree Referral coordination Community resource coordination Full Job Description Essential Functions Completing on-line insurance enrollment applications for various DHHS programs, Washtenaw Health Plan and other coverage plans that require face-to-face enrollment. The PPR will be trained through a curriculum approved by the Michigan Department of Health and Human Services (DHHS) to enroll patients in, using online and paper-based enrollment tools and systems. Referral assistance with Medicare enrollment Marketplace enrollment Assist with incoming calls for the Billing Department. Review Packard Health patient statement with patient. Discuss payment plan options or send corrections to the billing department. Approve application for Sliding Fee Scale (SFS) Program for Packard Health bill and perform quarterly audits for SFS and cash discounts. Assist patient with bills received from healthcare providers outside of Packard Health for services ordered by Packard Health (UMHS Financial Counseling, MSupport Program's financial assistance plan and McAuley Support through St. Joe's). Assist patients with accessing the health care system related social and financial services. Create and maintain partnerships with local organizations by attending monthly meetings. Provide the Development Department with information regarding community support to post on websites or distribute to patients and staff. Assisting patients who move their care from other providers to Packard Health with a smooth transition of their care. Maintaining accurate, organized, and confidential patient records. Participating in Packard Health outreach activities in the community. Education and Experience Required education and experience: Spanish Speaking (fluent with reading and writing) High school degree or GED Minimum one year experience working in a busy medical office environment Preferred education and experience: Bachelors or Associate college degree in health care administration or related field Experience working with medically underserved populations. Experience as a Navigator or Patient Advocate Certifications, Licenses, and other Special Requirements Certification for Marketplace enrollment preferred.