Licensed Practical Nurse - Phone Triage and Care Navigator

Licensed Practical Nurse - Phone Triage and Care Navigator MI Partner Health Grand Rapids, MI Job Details Part-time | Full-time $24.40 - $30.59 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Medication administration

HIPAA ICD-10 LPN

Medical terminology Full Job Description Job Overview Join our dynamic healthcare team as a Licensed Practical Nurse (LPN) specializing in Phone Triage and Care Navigation. In this vital role, you will serve as the frontline connector between patients and their healthcare needs, providing expert guidance, assessment, and support over the phone. Your energetic approach will empower patients to navigate their health journeys confidently while ensuring they receive timely, appropriate care. This position offers an engaging opportunity to utilize your nursing expertise in a fast-paced, patient-centered environment dedicated to improving health outcomes through compassionate communication and clinical excellence. Responsibilities Conduct comprehensive patient assessments via phone, including symptom evaluation, and medical history review using electronic health record (EHR) systems. Educate patients on medication administration, wound care, catheterization, and other nursing procedures with a focus on safety and adherence to HIPAA regulations. Collaborate with healthcare providers to coordinate referrals for specialty care such as cardiology, neurology, or geriatrics, ensuring seamless discharge planning and follow-up. Document all patient interactions accurately in medical records, including ICD-10 coding for diagnoses and CPT coding for procedures when applicable. Required to perform and train others to perform the below standards. Reviews the chart of scheduled patents prior to the appointment to ensure all testing/correspondence is included and enters information to be part of the patient's medical record (EMR/paper). In addition, begins the process of completing forms needed for appointments and retrieves a tickler file of information (if appointment was made two weeks prior). Initiates communication with patients on completing pre-appointment requirements (e.g., registration forms, lab tests, x-rays,) via patient preference. Readies patient rooms for visit, setting up necessary equipment, instruments, supplies, and sterile fields as appropriate. Rooms patients with friendly greeting utilizing AIDET and 2 patient identifiers, prepares them for visit; coordinates patient flow into exam rooms in preparation for the visit, gathers and documents pertinent data (vitals, medications, allergies) from patient and enters information into the medical record. Maintains complete and accurate patient record: documents chief complaint and condition, verifies medical history, allergies, medications, vitals and all patient interactions and treatments administered. Performs basic procedures and tests including point of care testing, blood draws, vision tests, injections, preparation of specimens, dressing changes, and BLS.( basic life support) Assists providers with examination, treatment and basic procedures as necessary. Assists with or performs special procedures within limits of training and protocol under the supervision of a physician or licensed provider. Gathers and communicates medical information as directed by the provider and documents appropriately. Maintains tracking system for diagnostic tests. Assists physician/provider with management of patient test results. Facilitates the processing of prescriptions by performing a complete review of medications with the patient and updating the medication list with changes as appropriate. Administers appropriate immunizations and injections utilizing MCIR when appropriate. Cleans and disinfects treatment rooms after use, appropriately disposing of used equipment/supplies, removing and storing unneeded medical devices/equipment, remaking bed with clean linens/paper Ensures exam rooms are properly always stocked with supplies. Communicates with patients, physicians, other office staff to provide excellence in patient care experience, including pre- and post-appointment. Completes the patient visit by reviewing care plan instructions with the patient and scheduling next appointment where applicable. Participates in the quality/performance initiatives of the office. Assist patients with contracting, registration, and membership related functions. Performs other related duties as assigned. Experience Valid Licensed Practical Nurse (LPN) license with current state certification. Proven experience in medical-surgical nursing or emergency medicine environments such as hospital or urgent care settings. Critical care experience including ICU or Level I/II trauma center exposure highly preferred. Familiarity with EMR/EHR systems like Epic, Cerner, or Athenahealth for documentation and patient management. Strong knowledge of physiology, anatomy, pharmacology, and medical terminology relevant to triage and acute care scenarios. Experience working with diverse populations including pediatrics, geriatrics, individuals with disabilities or developmental disorders such as autism or Down syndrome. Demonstrated ability to perform patient assessment skills including vital signs measurement, intake evaluation, and basic life support procedures. Join us in making a meaningful difference by guiding patients through their healthcare journeys with energy and expertise!

Pay:

$24.40 - $30.59 per hour

Benefits:

Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person