Patient Advocate & Recipient Rights Advisor - Michigan

UPHS Marquette Patient Advocate & Recipient Rights Advisor Schedule:

M-F 8am-4pm Your experience matters UP Health System Marquette is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Advocate & Recipient Rights Advisor joining our team, you're embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. How you'll contribute Organizational Expectations

• Maintains compliance with hospital policies, procedures, performance improvement, safety, and infection control standards.
• Complies with federal and state law and accrediting/licensing agencies including TJC and CMS.
• Participates in professional development, educational programs, and required training. Rights Protection and Prevention
• Ensure operation of a Recipient Rights System compliant with the Mental Health Code, including Chapters 7 and 7a.
• Develop and maintain policies, procedures, and standards related to patient and recipient rights.
• Identify practices that may pose risk for rights violations and communicate concerns to leadership.
• Ensure contracted services include required Recipient Rights language and complete training.
• Collaborate with MDHHS-ORR, Disability Rights Michigan, law enforcement, and accrediting agencies. Complaint, Grievance, and Rights Violation Investigations
• Receive, log, acknowledge, and investigate all complaints, grievances, and suspected or apparent violations.
• Conduct thorough investigations including interviews, record review, policy evaluation, and observation.
• Determine whether a violation occurred and recommend corrective action.
• Assist complainants with internal and external appeals, including Step 2 appeals to MDHHS.
• Ensure adherence to due process requirements and statutory timelines. Monitoring and Compliance
• Conduct announced and unannounced monitoring visits annually at all service sites.
• Review deaths, injuries, and incidents for potential rights implications.
• Monitor corrective action plans for compliance and closure.
• Maintain a comprehensive complaint log with investigations, outcomes, and reports.
• Prepare required quarterly, semiannual, and annual reports for leadership and MDHHS. Education and Training
• Complete

MDHHS-ORR

Basic Skills I and II within 90 days.

• Provide required Recipient Rights training to all employees, contractors, volunteers, and students.
• Deliver additional training based on complaint trends or regulatory changes.
• Support patient experience training programs such as RELATE and Standards of Performance. Patient Advocacy and Experience
• Serve as liaison between patients, families, and healthcare staff.
• Conduct patient rounding to validate best practices and identify needs.
• Assist with resolving communication or care-related concerns.
• Analyze complaint and grievance trends to identify improvement opportunities.
• Support advisory councils and engagement initiatives. Committee and Organizational Participation
• Serve as staff liaison to the Recipient Rights Advisory Committee.
• Participate in quality, safety, and patient experience committees.
• Attend the Annual Recipient Rights Conference and maintain RROAM membership.
• Maintain ongoing professional education in advocacy and rights protection.

Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

Comprehensive Benefits :

Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

Financial Protection & PTO :

Life, accident, critical illness, hospital indemnity insurance, short

• and long-term disability, paid family leave and paid time off.

Financial & Career Growth :

Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well-being :

Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development :

Ongoing learning and career advancement opportunities. What we're looking for

Education:

Bachelor's degree in human services, public administration, social science, healthcare, or related field preferred. Relevant experience may substitute for educational requirements.

Experience:

Minimum 1-3 years in healthcare, human services, behavioral health, advocacy, or investigative work. Knowledge of the Michigan Mental Health Code preferred. Strong communication, interviewing, and conflict resolution skills required.

Licenses and Certifications:

Valid Michigan driver's license. MDHHS Basic Skills I & II certification required within 90 days of hire. More about

UP Health System Marquette:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS

• Marquette is a 222 bed hospital and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU).

We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

Where We Are:

In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem. EEOC Statement " UP Health System Marquette is an Equal Opportunity Employer. UP Health System Marquette is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment." Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Qualifications:

['MDHHS Basic Skills I & II certification', "Valid Michigan driver's license"]