CSBG Success Navigators (Chatham, Durham, Orange, and Randolph Counties)

CSBG Success Navigators (Chatham, Durham, Orange, and Randolph Counties) Southeastern Community Action Partnership - 3.1 Durham, NC Job Details Full-time From $23 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Teamwork Customer service Bachelor's degree

Human Services Social Work Full Job Description Title:

Success Navigator Status :

Non-Exempt Terms:

Permanent Full Time Department:

CSBG Reports To:

CSBG Director Job Summary:

The Success Navigator will provide comprehensive support to customers participating in the Self-Sufficiency Program. This role involves guiding customers through the program, helping them set and achieve goals, and connecting them with necessary resources. The ideal candidate will have strong interpersonal skills, a deep understanding of social services, and a passion for helping individuals and families achieve self-sufficiency. Any other duties as assigned.

Essentials Duties and Responsibilities:

Conduct initial assessments to determine customers' eligibility, needs, strengths, and goals. Develop and implement individualized service plans in collaboration with customers. Provide ongoing support and guidance to customers, helping them navigate the program and overcome barriers. Connect customers with community resources, such as employment services, educational opportunities, housing assistance, and financial counseling. Monitor customers' progress and adjust action plans as needed to ensure successful outcomes. Maintain accurate and up-to-date customer records, ensuring confidentiality and compliance with program policies. Recommend workshops and training sessions to enhance customers' skills and knowledge. Qualifications Collaborate with program staff and community partners to coordinate services and support for customers Advocate for clients and provide customers. Complete required reports for program and funder. Comprehend and follow the policies and procedures of the self-sufficiency program. Participate in program evaluation and continuous improvement efforts. Bachelor's degree in Social Work, Human Services, Counseling, or a related field. Relevant experience may be considered in lieu of a degree. Minimum of 2 years of experience in case management, social services, or a related field. Strong understanding of self-sufficiency programs and resources. Excellent communication, organizational, and problem-solving skills. Ability to work effectively with diverse populations and build strong relationships with customers and community partners. May require evening or weekend hours to accommodate customer's needs. Proficiency in case management software and Microsoft Office Suite. Commitment to the mission and values of the Self-Sufficiency Program.

Equal Opportunity Employer Job Type:

Full-time Pay:

From $23.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person