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Teleheatlh Support Assistant
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Integrative Psychology Services
Basking Ridge, NJ (In Person)
$39,520 Salary, Full-Time
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Job Description
Overview Join our dynamic healthcare team as a Telehealth Support Assistant, where your enthusiasm and dedication will make a meaningful difference in patient care. In this vital role, you will serve as the first point of contact for patients seeking virtual health support, ensuring smooth communication and efficient assistance. Your proactive approach and compassionate attitude will help bridge the gap between patients and healthcare providers, fostering a positive experience for all. Duties Respond promptly to patient inquiries via phone, chat, or email, providing clear guidance and support. Assist patients with scheduling telehealth appointments and managing appointment reminders. Collect and verify patient information accurately to ensure seamless virtual consultations. Troubleshoot technical issues related to telehealth platforms, guiding patients through login and connectivity steps. Coordinate with healthcare providers to relay patient concerns or special needs effectively. Follow up with patients post-consultation to gather feedback and ensure satisfaction. Skills Excellent communication skills with a warm, empathetic approach to patient interactions. Strong problem-solving abilities to troubleshoot technical issues efficiently. Ability to manage multiple tasks simultaneously while maintaining attention to detail. Familiarity with telehealth platforms and basic IT troubleshooting is preferred. Prior experience in healthcare support or customer service is a plus but not required. Ability to work independently in a fast-paced environment with a positive attitude. Join us in delivering accessible healthcare solutions that empower patients and improve lives! We are committed to providing paid positions that foster growth, learning, and meaningful contribution within a supportive team environment.