Member Care Coordinator | New Mexico | Contract to Hire

Member Care Coordinator | New Mexico | Contract to Hire Business & Care Management Albuquerque, New Mexico Contract May 14, 2026 Member Care Coordinator | Albuquerque or Rio Rancho, NM | Fieldwork Contract to Hire Walker Healthforce is seeking a Member Care Coordinator with 2+ years' experience to support a healthcare client based out of New Mexico. This is a 12-month contract to hire opportunity.

START DATE

ASAP

WORKER TYPE:

W2 CORE REQUIREMENTS

Candidates must reside in Albuquerque or Rio Rancho, NM Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs Current state driver license, transportation, and applicable insurance Bachelor of Social Work or Psychology OR LVN, LPN with 1 year experience in managed care systems OR RN OR 3 years care coordination for a state managed or waiver program OR 3 years managed care systems experience.

JOB RESPONSIBILITIES

: This position is responsible for conducting home health assessment, contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities.

ESSENTIAL FUNCTIONS

Responsible for home health assessments and system updates. Perform outreach and follow up attempts to members on their health care plan. Build relationships with members to encourage compliance with care plans and to alert the Case Manager quickly when issues arise. Inform and educate members on their program, may use supplied scripts. Complete records in system by performing data entry. Encourage member usage of our programs, including arranging appointments and additional member services (e.g., transportation). Generate appropriate correspondence and send to member manually, electronically, or telephonically. Conduct check-ins with members to review individual care plan goals. Maintain production requirements based on established department business needs. Provide support to the clinical team by performing the non-clinical functions (as identified by the business process) necessary to generate, manage, and close a case within the platform. Receive, analyze, conduct research and respond to telephone and/or written inquiries. Process information from member or provider to determine needs/wants and ensure customer questions have been addressed. Respond to customer or send to appropriate internal party. Notify help desk of system issues. Perform data entry function to update customer or provider information. Obtain required or missing information via correspondence or telephone. May serve as contact for the various groups regarding claims which involves conducting research, obtaining medical records/letters of medical necessity from TMG, reopen or initiate new cases as needed and refer case to clinicians. Support and maintain communications with various in-house areas regarding groups' concerns, i.e.: Marketing, Provider Affairs, and SSD. Communicate and interact effectively and professionally with co-workers, management, customers, etc. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. Maintain complete confidentiality of company business. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

WE CONSIDER IT A BONUS IF YOU ALSO HAVE

Knowledge of medical terminology Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs PC proficiency including Microsoft Office applications Customer service skills Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical issues

WHAT WE OFFER

Competitive compensation package Weekly pay via Direct Deposit Medical, Dental & Vision available 401k options

WHY WORK WITH WALKER?

Access to our top ranked team of recruiting and placement specialists Continuous, one-on-one support from a dedicated engagement manager Professional resume development and interview preparation Contact our Recruiting Team today to experience the Walker Healthforce difference!

ABOUT US

Walker Healthforce is known as the dominant force of performance, precision, expertise, and integrity in the healthcare consulting community! As a certified WMBE, we provide end-to-end healthcare IT and clinical solutions to hospitals, health systems, and payer organizations, including Fortune 100 firms nationwide. We are healthcare experts, we're custom not commodity and we've been exceeding expectations for nearly 20 years. Join forces with us to experience unparalleled results today! We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. #IND1