Social Care Navigator

Seven Valleys Health Coalition (SVHC) is seeking a detail-oriented and collaborative Social Care Navigator to join our team. This full-time position will support SVHC's role in the regional social care networks as part of the 1115 Medicaid Waiver. This position's primary roles will be 1) conducting client screening and navigation services, 2) supporting the coordination of nutrition services, and 3) supporting the coordination of transportation services as part of the 1115 Medicaid Waiver. In addition, this position works with other social supports program staff to strategically plan and implement SVHC programs. The ideal candidate will have some background in case management, customer service, or project management; experience working with individuals from diverse backgrounds; strong written and verbal communication skills, especially communication on the phone; and be extremely organized. Primary Responsibilities Screening and navigation - 40% Conduct comprehensive screenings and eligibility assessments with Medicaid members to identify social needs impacting their health. Adhere to all requirements as outlined by the regional SCN's operations manual, as well as state guidelines regarding the

NYS 1115

Medicaid Waiver. Manage incoming referrals, coordinating with healthcare providers, and tracking progress of referrals. Advocate for clients to access necessary services and resolve barriers to care. Connect members with HRSN services, including SVHC programs. Build relationships with community partners to ensure access to a wide range of social services. Maintain detailed records of client interactions, documenting progress, and generating reports on service utilization. Stay up to date with Medicaid related funding, 1115 waiver requirements, and other policy changes. Maintain and adhere to all confidentiality requirements. Complete all training requirements for the Unite Us platform and waiver compliance. Transportation Coordination - 25% Receive Medicaid Member transportation referrals or direct inquiries, establishing connection and rapport with clients. Gain an understanding of client needs and how to support them, depending on eligibility and services available. Build relationships with community partners to ensure access to a wide range of transportation social services. Develop the internal systems and workflow for transportation services. Ensure transportation referrals are completed and documented for waiver requirements and guidelines. Oversee the coordinating of transportation service billing. Nutrition Service Coordination - 25% Receive Medicaid Member nutrition referrals or direct inquiries, establishing connection and rapport with clients. Communicate with clients on dietary needs using standard intake form. Coordinate with external distributor on weekly basis to verify clients receiving food boxes. Develop the internal systems and workflow for food box coordination. Coordinate invoice processing for nutrition service billing. Other - 10% Attend all staff and supervisor 1:1 meetings. Participate in outreach and networking efforts as directed by Executive Director. Other duties as assigned by the Executive Director.

Pay:

$19.50 - $21.00 per hour

Benefits:

Dental insurance Health insurance Paid sick time Paid time off

Work Location:

In person