Job Description
JOB DESCRIPTIONName Job Title Crisis Navigator Classification Non-Exempt Report to
Director Hire Date JOB DESCRIPTIONCrisis Navigator:
Reporting to the Emergency Services Coordinator, the Crisis Navigator will serve as a point of contact for individuals experiencing mental health crises, emotional distress, or seeking support for themselves or a loved one. Crisis Navigator Responsibilities:
Answer incoming crisis hotline calls, messages, and chats with professionalism and empathy. De-escalate individuals in crisis using active listening, validation, and problem-solving techniques. Determine the severity of a crisis, including screening for the risk of harm to self or others, and respond accordingly. Collaborate with emergency responders, clinicians, and community resources when necessary. Conduct risk determinations using standardized tools and guidelines. Problem solving and navigation of services with clients and their families including hospitalization discharges. Provide callers with appropriate referrals to mental health services, community resources, and emergency services when needed. Providing case management services to individual clients or groups Problem solving and navigation of services with clients and their families Coordinating services with other providers Participating with other clinical staff as a member of our interdisciplinary treatment team Crisis Navigator Education and Experience:
Bachelor's degree in psychology, social work, or related field and/or three years minimum relevant work experience Valid driver's license Must be able to pass background check Must possess exceptional professional boundaries. EEO Statement:
Ravenwood Health is firmly committed to prohibiting discrimination based on race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood Health expects all employees, vendors, and associates to support the nondiscriminatory policies of Ravenwood Health. Job Type:
Full-time Expected hours: 40 per week Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Additional Eligibility None Physical Demands The physical demands of this job including sitting for long periods of time, bending, and lifting no more than 20 pounds. Travel and Schedule Expectations Travel is primarily local, although some out-of-the-area may be expected for training purposes. Occupational Risk of Exposure to Blood and/or OPIM Level II - Moderate EEO Statement Ravenwood Health is firmly committed to prohibiting discrimination on the basis of race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood Health expects all employees, vendors, and associates to support the nondiscriminatory policies of Ravenwood Health. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Type:
Full-time Pay:
$18.00 - $24.00 per hour Benefits:
403(b) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Professional development assistance Retirement plan Vision insurance Work Location:
In person
