Bilingual Patient Advocate

Bilingual Patient Advocate Prevail RCM Houston, TX Job Details Full-time $17 - $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Bilingual Spanish Medical collection HIPAA compliance Phone communication Health insurance policy knowledge Practice management software HIPAA Patient management software Microsoft Office Medical records Healthcare privacy protection Medical billing Organizational skills Medical billing account reconciliation Typing Payment reconciliation Phone etiquette Medical terminology Patient collections management Client interaction via phone calls Full Job Description

MUST LIVE NEAR HOUSTON, TX.

Prevail RCM is a growing revenue cycle company based in Pearland, Texas. We are in search of knowledgeable, self-motivated, and innovative healthcare professionals who are excited to help us grow an empire with limitless opportunities.

Position Summary:

The Patient Advocate is responsible for maintaining patient rights by educating patients; responding to patient and patient family complaints; resolving patient issues; reporting unresolved issues.

Responsibilities:

Resolves inbound calls/complaints by listening to patients and their families. Documents complaints in the Practice Management Software. Makes outbound calls to patients regarding open balances. Create payment plans or offer other financial assistance to patients to resolve balances. Negotiate balances to recover as much payment as possible. Handles patient callbacks from voicemail messages received.

Qualifications for this position include:

Must speak Spanish. Professional customer service skills. Excellent verbal/written communication skills. Must Type 45 WPM. Out of Network Benefits Knowledge. HIPPA Knowledge is a must to protect the patient identity. Training is provided. Professional phone etiquette. Must be able to multi-task. Must be able to interpret and reconcile explanation of payments, and posting summary in Practice Management Software System.

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Experience:

Front desk registration/

Customer Service:

3 years (Preferred) Medical terminology: 3 years (Preferred)

Basic Insurance Benefits:

3 years (Preferred)

Work Location:

Remote