Patient Advocate

Patient Advocate Rooted in clinical excellence and innovation, The Heart House has served the community for over 30 years, offering a comprehensive range of services from preventive screenings to complex cardiac procedures. We pride ourselves on a collaborative, team-based approach that ensures every patient receives the highest quality care in a welcoming and respectful environment. At The Heart House, we believe in empowering our employees and fostering a workplace culture built on integrity, growth, and compassion. Join our team and become part of a mission-driven organization making a meaningful impact in cardiovascular health. The Patient Advocate serves as the first point of contact for patients calling our Access Center, ensuring a seamless scheduling experience and providing exceptional customer service with every interaction.

Key Responsibilities:

Answer all incoming phone calls to the Access Center Schedule office appointments, testing, and hospital procedures for patients Verify and update patient demographics during scheduling Monitor and respond to voicemails, texts, fax server messages, web portal inquiries, and physician communications Work outstanding orders and follow up as needed Direct calls to appropriate departments or personnel

Qualifications:

High school diploma or equivalent Customer service experience required Strong communication and organizational skills Ability to multitask in a fast-paced environment Compassionate, patient-focused attitude

Training:

We are committed to setting our team members up for success. Comprehensive training will be provided, and candidates may be required to complete on-site training at our Haddon Heights, NJ office as part of the onboarding process. We reserve the right to call you back into the office for additional training for each department. Benefits That Support You At The Heart House, we believe our people are our most valuable asset—which is why we invest in benefits that support your well-being, growth, and peace of mind both in and out of the workplace.

Our comprehensive benefits package includes:

401(k) with Employer Match & Profit Sharing

• Plan for your future with confidence through our retirement savings plan, including a generous company match. Paid Time Off
• We offer a balanced mix of vacation, personal, and sick time so you can recharge, care for yourself, and take time when it matters most. Employee Assistance Program (EAP)
• Free, confidential support and resources are available to help you navigate personal or professional challenges.

Pay:

From $19.50 per hour

Benefits:

401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid training Referral program Vision insurance

Work Location:

Remote